
Quality Lead
3 weeks ago
Key Responsibilities
1. Quality Management Systems (QMS)
- Develop and implement QMS aligned with ISO 9001 and industry best practices for D&B.
- Define project-specific quality plans, inspection & test plans (ITPs), and checklists.
- Monitor adherence to approved drawings, BOQs, and specifications.
2. Project Quality Assurance & Control
- Conduct periodic site inspections, material testing, and workmanship quality audits.
- Ensure quality compliance during all phases: design, procurement, execution, and handover.
- Establish protocols for vendor evaluation and supplier quality checks.
3. Compliance & Documentation
- Ensure compliance with statutory and contractual quality requirements.
- Maintain NCR (Non-Conformance Reports) register, corrective and preventive actions (CAPA).
- Prepare and publish quality dashboards, MIS, and audit reports for leadership review.
4. Training & Awareness
- Conduct training for site engineers, contractors, and vendors on QA/QC standards.
- Drive awareness of zero-defect delivery and first-time-right execution.
- Build quality champions across project sites.
5. Customer Experience & Handover
- Ensure projects are handed over snag-free, with documentation and quality certifications.
- Work closely with Delivery and Project Heads to minimize rework and defects.
- Measure client satisfaction through post-handover quality feedback.
6. Continuous Improvement
- Drive root cause analysis of recurring defects and implement long-term fixes.
- Benchmark quality metrics against industry leaders and propose process enhancements.
- Collaborate with design, procurement, and project execution teams for standardization.
Qualifications & Experience
- Bachelor's/Master's in Civil Engineering / Architecture with certification in Quality Management (ISO, Six Sigma, etc.).
- 8–12 years of QA/QC experience in interior fit-outs, construction, or real estate projects; D&B exposure preferred.
- Strong knowledge of materials, finishes, MEP works, and fit-out quality standards.
- Experience in leading multi-site quality audits and implementing QMS
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