Associate, Application Support

6 days ago

Mumbai, Maharashtra, India Ares Wealth Management Solutions Full time

It s fun to work in a company where people truly BELIEVE in what they re doing We re committed to bringing passion and customer focus to the business Act as a liaison between the business users and IT Strong sense of ownership in handling support incidents requests follow ups with clients until resolution Should have sense of urgency in responding to trading desk requests and questions Responsible for effective communication and interaction with trading desk portfolio managers and project teams Working with development teams to design solutions and manage adoption and support Responsible for data analysis detailed understanding of business workflows ability to document support workflows Responsible for effective communication and interaction with trading desk portfolio managers and project teams Strong familiarity with ITIL processes such as IT Operations Release Change and Access managements Strong familiarity with ITSM tool ServiceNow logging all incidents requiring accurate priorities detailed descriptions of issues updates and resolutions including composing and creating RCA tickets Participate in after-hours rotational on call support including US HolidaysBS in Computer Science or equivalent technical training and professional work experience 5 - 10 year s of progressive experience in Finance industry as Application Production Support Detail oriented focus on understanding life cycle of a trade ability to perform analysis and clearly communicate gaps in analysis to business and requirements to development teams Excellent verbal and written communication skills Prefer exposure to one or more of the following business platforms related to investment management - Trading and Settlements Platforms example - Black Mountain Systems - Everest Portfolio Accounting examples - Advent - Geneva Markit - Wall Street Office Risk Management systems or performance reporting systems Eagle - PACE data warehouse Strong background with SQL particularly T-SQL Tableau some development with C JavaScript Productivity tools - Jira Confluence MS Office tools for documenting requirements etc Prior exposure to ServiceNow support Oracle Fusion support or Sharepoint support is a plus General Requirements Experience Required Education Certification Position Reports To Act as a liaison between the business users and IT Strong sense of ownership in handling support incidents requests follow ups with clients until resolution Should have sense of urgency in responding to trading desk requests and questions Responsible for effective communication and interaction with trading desk portfolio managers and project teams Working with development teams to design solutions and manage adoption and support Responsible for data analysis detailed understanding of business workflows ability to document support workflows Responsible for effective communication and interaction with trading desk portfolio managers and project teams Strong familiarity with ITIL processes such as IT Operations Release Change and Access managements Strong familiarity with ITSM tool ServiceNow logging all incidents requiring accurate priorities detailed descriptions of issues updates and resolutions including composing and creating RCA tickets Participate in after-hours rotational on call support including US Holidays Reporting Relationships Manager Application SupportQualificationsIf you like wild growth and working with happy enthusiastic over-achievers you ll enjoy your career with us

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