Customer Support

3 weeks ago

Mumbai, Maharashtra, India Sourceright Technologies Full time
Job Description

- We are hiring enthusiastic freshers and experienced candidates for multiple voice-based roles in leading banking processes including inbound customer support, reminder calling, and outbound sales. This is a great opportunity to start or grow your career in the BFSI (Banking, Financial Services, and Insurance) domain with reputed banks like Bank of India (BOI), IDFC First Bank, and Yes Bank
- Open Processes
- BOIInbound & Reminder Calling (Versant 3)
- Handle inbound banking queries from customers
- Make outbound reminder calls for payments, updates, or services

IDFC First Bank Sales (X-Sell) (Versant 3/4)

- Promote products like Personal Loans, Credit Cards, Current/Savings Accounts
- Yes Bank Sales (Versant 3)
- Promote and explain products such as YCOP, CVM, RL (Retail Liabilities)

Key Responsibilities

- Attend inbound calls and resolve customer queries
- Conduct outbound sales calls to promote banking product
- Maintain accurate call logs and CRM records
- Achieve daily/monthly targets (for sales processes)
- Follow process guidelines and ensure compliance with banking standards
- Deliver excellent customer experience through clear communication and problem-solving
- Eligibility Criteria

Education:HSC or Graduation (Graduates preferred for BOI)

Experience:Freshers welcome; experience in voice processes or banking sales is an advantage

Skills:

- Good English-speaking skills
- Customer-oriented and target-driven mindset
- Ability to clear Versant Level 3 or 4 assessment
- Availability: Immediate joiners preferred

Shifts & Week Offs

BOI:Rotational shifts & rotational week offs

IDFC & Yes Bank: Fixed day shifts (9:30 AM 6:30 PM or sales window) & Sunday off

- Salary & Benefits
- Competitive fixed salary (based on fluency and experience)
- Incentives for sales achievement
- PF, ESIC, and statutory benefits
- Paid training provided
- Job stability in BFSI sector with career growth opportunities

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