Sales and Customer Support Executive

5 days ago

Noida, India DigiVersal Consultants Full time

Job Description Role Overview: As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience. Key Responsibilities: - Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages. - Own the sales process from lead generation to closure, ensuring customer satisfaction and retention. - Effectively communicate service offerings, product USPs, and operational guidelines to potential clients. - Identify customer needs and provide tailored solutions, contributing to revenue growth. - Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries. - Maintain a collaborative approach with internal teams to ensure smooth operations. - Work in a 24/7 dynamic environment with flexible shift schedules. - Ensure data accuracy and maintain comprehensive records of customer interactions. Required Skills & Competencies: - Excellent communication skills in English (preference for Australia/UK accent proficiency). - Strong interpersonal and analytical skills. - Proficiency in typing (high speed and accuracy required for live chat support). - Ability to work under pressure and meet tight deadlines. - Effective multitasking and time management capabilities. - Strong problem-solving skills with a customer-centric approach. - Proficiency in CRM tools and Microsoft Office Suite is an added advantage. Educational Qualifications: - Graduate from a reputed institution (any discipline). - MBA or a Masters degree in a specialized subject is an added advantage. - Experience in international client handling (voice and non-voice support). - A background in Management/Medical Science/ Finance/accounting or engineering is beneficial but not mandatory.

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