Technical Support Engineer
14 hours ago
Job Description Job Description: Technical Support Engineer NEED IMMEDIATE JOINERS ONLY Position Summary You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 247 model. This role operates within a rotating 247 support schedule with overlapping regional coverage. Core Responsibilities - Diagnose and resolve product issues for Scrutinizer, FlowPro, Replicator, and Endpoint Analytics. - Collect and analyze logs, configuration data, and network flow information to isolate root causes. - Guide customers through configuration, connectivity, and upgrade issues in both on-prem and AWS environments. - Escalate product defects and complex issues to senior support or engineering following defined workflows. - Maintain accurate case documentation and contribute to internal knowledge articles. - Adhere to SLAs, shift schedules, and escalation protocols to maintain consistent service delivery. Technical Requirements Candidates should demonstrate strong diagnostic skills and a working knowledge of enterprise IT environments. - 4-6 years of experience in technical support or network/system administration roles. - Strong troubleshooting and analytical skills, able to form and test hypotheses methodically. - Hands-on experience with Linux OS (CLI operations, service management, log review). - Solid understanding of network fundamentals such as TCP/IP, routing, SNMP, and DNS. - Familiarity with cloud environments (AWS preferred): understanding of VPCs, subnets, security groups, and how virtual appliances are deployed and accessed. - Comfort with virtualization platforms such as VMware ESXi, Hyper-V, or KVM. - Clear written and verbal English communication skills. Preferred / Nice to Have - Experience with NetFlow/IPFIX or similar network telemetry tools. - Exposure to network monitoring or security analytics platforms. - Basic scripting (Bash or Python) for diagnostics and log parsing. - Familiarity with PostgreSQL or similar databases. - Certifications such as CCNA, CompTIA Network+, or Linux+ are a plus. Key Qualities for Success - Customer-first mindset: patient, thorough, and focused on clear resolution. - Curious and proactive, asking the right questions rather than jumping to assumptions. - Self-motivated learner who adapts quickly to new technologies. - Strong sense of ownership and accountability in a remote team environment. Purpose Every interaction you handle helps enterprise customers maintain visibility, performance, and security across their networks.
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Technical Support Engineer
4 weeks ago
India Mech-Mind Robotics Full timeJob Description:1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering.3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects .4.Provide technical expertise and support to the sales team and...
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Technical Support Engineer
4 weeks ago
India Mech-Mind Robotics Full timeJob Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the sales team and...
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Technical Trainer
6 days ago
Hyderabad, Telangana, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title: Technical Trainer (Medical Device / Pharma)Location: Gachibowli, Hyderabad, TelanganaJob type: Full-timeJob Summary:Are you a technically strong professional with experience in the **Medical Device or Pharmaceutical industry**—and interested in bridging your technical knowledge with **recruitment and client engagement** for global medical...
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Technical Specialist
2 weeks ago
Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...
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Technical Support Engineering
2 weeks ago
Hyderabad, India Microsoft Innovation Center Full timeJob Description Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company...
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Technical Support Engineering
3 weeks ago
India Microsoft Full timeJob Description With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
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Technical Support Engineer
2 weeks ago
Ahmedabad, India Betterbizs Full timeJob Description We are urgently hiring for Technical Support Engineer for our corporate client in Ahmedabad. Job Title: Technical Support Engineer Location: Ahmedabad (Night Shift) CTC: Up to 12 LPA Employment Type: Full-Time About the Role We are looking for a Technical Support Engineer with strong experience in technical support or software support. The...
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Technical Support Engineer
6 days ago
India Cyvica Technologies Full timeCompany DescriptionCyvica Technologies Pvt Ltd is a leading cloud and security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and...
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Technical Support Engineer
4 weeks ago
India Alaan الآن Full timeAbout Alaan Alaan is the SuperCardTM for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money. Alaan provides everything businesses need to manage and control expenses, including the SuperCardTM, AI-powered automation and insights, streamlined accounting, and centralized...
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Technical Support Engineer
2 weeks ago
India Yugabyte Full timeJob Description At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known...
