L2 Support Engineer

3 weeks ago


Gurugram Chennai, India Infotics Pte. Ltd Full time
Job Description

Description

We are seeking a skilled L2 Support Engineer to join our team in India. The ideal candidate will have a solid background in technical support, with a focus on resolving complex issues for our clients. This role requires excellent communication skills and a passion for customer service.

Responsibilities

- Provide technical support to clients and internal teams via email, chat, and phone.
- Diagnose and troubleshoot hardware and software issues reported by users.
- Document all support activities and resolutions in the ticketing system.
- Collaborate with L3 support and development teams to resolve complex issues.
- Assist in the deployment and configuration of software applications.
- Identify recurring issues and contribute to the development of knowledge base articles.

Required Skills:

Camunda V8 Strong understanding of workflows

PostgreSQL Good knowledge of scripting & SQL

SNOW Change/Incident management process

App Manager/Splunk Monitoring tools

Java Basic debugging knowledge

JIRA Issue tracking experience
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