Associate Manager

Job Summary SCB GBS Malaysia Trade Confirmation and Documentation supports more than 20 regional offices covering a large array of Derivatives products ranging from Equity Derivatives Commodity Derivatives FX Options Structured Notes Interest Rate Products and Credit Derivatives With the visions in acquiring new developing markets and pioneering of new evolving products will transform the business into new heights The department is currently supported across Bangalore Chennai and Kuala Lumpur Key responsibilities to reflect the duties and responsibilities of this role as follows Responsible for end-to-end processing of trade confirmations across a broad range of derivative products including FX options FX forwards swaps interest rate derivatives structured notes equity derivatives and credit derivatives Manage the full lifecycle of confirmations drafting validation matching chasing execution tracking and exception resolution Act as a primary point of contact for external clients and counterparties to ensure timely and accurate confirmation execution Proactively manage relationships with internal stakeholders including Front Office Middle Office Legal Risk and Technology to resolve discrepancies and ensure timely escalation of unresolved issues Maintain and update internal systems and industry platforms e g internal trade capture tools to reflect current confirmation status and trade events Ensure adherence to regulatory requirements market standards and internal SLAs for all supported product confirmations Handle client and internal queries professionally providing accurate and timely resolutions Prepare review and distribute regular and ad hoc reports related to confirmation metrics exceptions breaks and aging Provide subject matter expertise and support during internal audits regulatory reviews and compliance investigations Participate in and support automation and process improvement initiatives on an ad hoc basis including identification of efficiency opportunities and user acceptance testing UAT Stay informed of changes in product structures market practices and regulatory developments impacting confirmation processes Perform other responsibilities as assigned in line with evolving business requirements and management strategy Key Responsibilities Strategy Contribute to the development and implementation of the Derivatives Confirmations team s strategy in alignment with broader organizational and operations goals Identify operational inefficiencies control gaps or emerging risks and recommend process enhancements to support strategic improvement initiatives Collaborate with management and cross-functional teams to support the execution of strategic projects including technology enhancements workflow redesign and automation efforts Provide feedback and frontline insight to help shape future-state operating models and support scalability resilience and regulatory alignment Participate in the implementation of strategic change programs including new product rollouts regulatory adaptations and global alignment initiatives Support the communication and adoption of group strategy within the team by championing best practices driving awareness and fostering a culture of continuous improvement Assist in tracking key performance indicators KPIs and progress against strategic goals using data to support reporting and decision-making Business Financial Market Operations Processes Trade Confirmations and Documentation for Derivatives products ranging from Equity Derivatives Commodity Derivatives FX Options Structured Notes Interest Rate Products and Credit Derivatives People Talent Product Knowledge - Entry Process Management - Entry Operations Risk Management - Entry Risk Management Understand the day to day operations for the various product businesses between Middle Office and Confirmations team Key deliverables to integrate both teams Management and co-ordination of Change management for OTC Derivatives on strategic initiatives including monthly reporting to key stake holders Develop relationships with the various internal stakeholders for example Middle Office Front Office Legal and Customer Services Groups Product Enablement TMG Settlements and Senior Management in FMO Assist in production of various reports to be presented to Senior Managements Assist management to develop the growth and development for all the staff Cascade and support management s visions to the team members Working with management team to develop and implement of innovative solutions providing value added support to new markets and new products and FMO teams Continuously creating opportunities efficiencies on process improvement and professional development within the team and across the bank Reconciliation and Exception Queue Management Responsible for the execution of accurate and timely reconciliations and break investigations according to the latest approved global product and regionally defined procedures Query Investigation and Escalation Management Responsible for the execution of accurate timely management of queries investigation and escalation according to the latest approved global product and regionally defined procedures Applies to all management of all queries investigations and escalations Ensure all controls are applied including those defined in the Operational Risk Framework Supporting ad-hoc requests projects initiatives on non-business days inclusive if necessary Continuous product trainings presentations given from Front Office to facilitate greater understanding of the respective businesses and product knowledge Governance Customer Service Standards Performance Productivity Operational Risk Management Compliance Cost Control Audit Grades Self-Development Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead the Trade Confirmations Team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Derivatives FIC Front Office globally but primarily in Asia Derivatives Operations units globally Derivatives Documentation globally Markets Operations Controls globally Product Control globally Market Risks globally Customer Service Group globally Shared Service Centres globally Global Markets Operations globally Various Middle Office sites Traders and sales personnel from the Derivatives business Local CC and offshore FMO CC Teams WB Legal Department External customers Other Responsibilities Supporting ad-hoc requests projects initiatives on non-business days inclusive if necessary Ability to work flexible shift UK 3pm to 12am US 7pm - 4am Shift will be decided on the basis of business requirement Skills and Experience Product knowledge on FX Derivatives Commodities FX Options Interest Rate Products Credit Derivatives and Structured Notes Experience in financial markets operations - Middle Office Confirmations Settlements team for any asset classes Conceptual understanding of derivative transaction workflow trade lifecycle and around market events like call exercises fixings rollovers etc Excellent interpersonal skills with the ability to communicate at all levels both written report and guideline writing and verbally in English and Chinese PC skills MS Word MS Excel MS PowerPoint Qualifications Education Degree Advanced Higher Graduate Diploma in Finance Accountancy Banking or equivalent experience About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 34091