Relationship Officer

3 weeks ago

Bengaluru, Karnataka, India Vibgyor group of schools Full time
Job Description

Primary responsibilities:

Parent Relationship Management:

- Ensure all parents are aptly welcomed and comfortably seated.
- Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
- Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
- Adroitly track all parents queries via organizational query traction mechanism like CRM etc.
- Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
- Efficiently guide the parents on school systems and processes and ensure that the repository of updated information is always available.
- Ensure an ambient and parent-friendly environment in the front office area with assistance from the admin department.
- Facilitate the information of all elements pertaining to a child's life cycle in the school as well as post school activities, summer camps etc.

Sales and Marketing:

- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
- It should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.

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