Senior Travel Counselor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued Ready to explore a career path Start your journey Reports to Team Coach P2Location India MumbaiJob Responsibilities Incumbent will be responsible to efficiently manage travel requirements for Australia Singapore Hong Kong or India customer Complete knowledge in Refunds on GDS BSP Should be flexible to work in rotational shifts 24 7 Flexible to work on weekends public holidays and festivals Should be skilled to provide excellent customer service to all GBT clients Maintain ongoing collaborative working relationships with co-workers to achieve customer and business goals Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company Flexible to adapt and learn new tasks and keen to multi-tasking Flexible to support other line of business process if needed Ability to diffuse difficult situations turning negative experiences into positive and provide empathy and clarity to internal and external clients Requirement Educational Minimum educational qualification required is Graduate Diploma Post Graduation in travel tourism would be added advantage Work Experience Minimum 4-5 years of relevant experience in refunds Domestic and international BSP GDS refunds process international ticketing Fare Cancellation refunds complete knowledge Technical Skills Vast knowledge of GDS system- Sabre and Galileo is a mandatory requirement Exchange Domestic International Full Partial Knowledge of Fare calculation and key checks to avoid ADMs Point of sale knowledge of AU SG HK markets would be added advantage Good PC skills MS office applications MS Word Excel Power point Outlook Other requirements Excellent spoken and written communication English Ability to work under demanding difficult situations Good understanding of key drivers of customer satisfaction Carries a positive and focused approach at workplace Good problem-solving skills and attention to details Open to work in 24 7 environment roster off Location Mumbai IndiaThe TeamGBT ExperienceWork and life Find your happy medium at Amex GBT Flexible benefits are tailored to each country and start the day you do These include health and welfare insurance plans retirement programs parental leave adoption assistance and more Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals Develop the skills you want when the time is right for you with global tuition assistance access to over 20 000 courses on our learning platform leadership courses and new job openings available to internal candidates first We strive to champion Diversity Equity and Inclusion in every aspect of our business at GBT You can connect with colleagues through our global Inclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action Wellbeing resources to support mental and emotional health for you and your immediate family And much more All applicants will receive equal consideration for employment without regard to age sex gender and characteristics related to sex and gender pregnancy and related medical conditions race color citizenship religion disability or any other class or characteristic protected by law Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities Please let your recruiter know if you need an accommodation at any point during the hiring process For details regarding how we protect your data please consult What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box please apply anyway You may be exactly the person were looking for