Applicant - Travel Clm

2 days ago

Mumbai, Maharashtra, India Sutherland Full time

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees For over 37 years we have been entrusted with caring for our clients customers - a responsibility we believe we should earn every day We are dedicated to making those experiences as delightful as possible - instantaneous relevant predictive and frictionless As an early pioneer in robotic automation we added to our core through steady investment and acquiring key capabilities Our design capabilities marry human insight design-thinking and process engineering To make these designs come to life as envisioned by our designers we employ the latest in robotic automation conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms We believe that the best relationships come from trust and value We call it One Sutherland EU 261 Assessment Evaluate passenger claims under EU 261 regulations ensuring proper eligibility determination based on operational factors Evidence Gathering Proactively collect and analyze relevant flight operations data e g flight logs METAR TAF weather reports NOTAMs ATC communications maintenance records Operational Analysis Assess the impact of disruptions related to meteorological conditions technical faults air traffic control restrictions and other operational factors Stakeholder Coordination Collaborate with airline departments such as flight dispatch maintenance ground handling and flight crews to verify claims-related evidence Regulatory Compliance Ensure decisions align with EU 261 legal frameworks aviation safety standards and airline operational policies Proactive Claims Handling Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities Qualifications Education - Any graduate with IATA certificate or Diploma in Aviation Additional Information Background in airline operations such as flight dispatch flight planning ground operations maintenance control or ATC coordination Familiarity with aviation regulations EU 261 EASA ICAO local CAA rules and airline operational policies Strong understanding of airport operations including passenger handling fueling crew duty regulations and airworthiness requirements Ability to interpret aviation weather data flight delay codes technical logs and incident reports Experience with flight tracking tools ACARS ADS-B airline ops systems like Sabre Movement Manager AIMS or SITA Flight Briefing Knowledge of airline disruption management including recovery strategies and compensation policies Strong analytical skills attention to detail and ability to make informed decisions based on aviation data Sutherland never requests payment or favors in exchange for job opportunities Please report suspicious activity immediately to TAHelpdesk Sutherlandglobal com

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