FuelBuddy - Manager - B2B Last Mile Operations

Job Description is a pioneer in India's energy sector, providing doorstep fuel delivery to B2B clients. We are looking for a highly motivated, hands-on, and results-oriented Manager - Last Mile B2B Operations to lead and optimize our operations within a specific region/metro area. This role is crucial for ensuring day-to-day operational excellence, client satisfaction, and compliance at the ground level. Key Operations & Execution - Oversee all day-to-day last-mile operations within the assigned region/metro, including scheduling, dispatch, and delivery of specialized Refuellers (FuelBuddy Tankers). - Manage the delivery process to ensure 100% adherence to all client Service Level Agreements (SLAs) and delivery time windows. - Implement and execute route optimization strategies to maximize fleet efficiency and minimize operating costs per litre delivered. - Monitor real-time fleet movement using telematics and technology platforms, proactively addressing any deviations or delays. Compliance, Safety & Audits - Ensure absolute compliance with all PESO (Petroleum Explosives Safety Organisation) regulations and local statutory requirements related to fuel handling, transportation, and delivery. - Conduct regular, mandatory operational audits of the fleet, drivers, delivery points, and process documentation to ensure quality, safety, and inventory integrity. - Champion the safety culture at the regional level, ensuring all team members follow standard operating procedures for safe and compliant fuel delivery. Client & Stakeholder Management - Serve as the primary operational point of contact for key B2B clients in the region, conducting weekly check-ins to review performance and resolve any operational issues. - Coordinate effectively with the Sales, Customer Success, and Maintenance teams to ensure seamless service delivery and immediate resolution of customer feedback. - Manage and maintain strong relationships with local fuel depots, vendors, and regulatory bodies. Team Management & Development - Lead, train, and manage a team of supervisors, dispatchers, and tanker operators (drivers). - Conduct regular performance reviews and provide coaching to enhance team skills in safety, efficiency, and customer service. - Manage team scheduling, attendance, and local labor compliance. Performance Reporting & Improvement - Track, analyze, and report on Key Performance Indicators (KPIs), including utilization rate, fuel consumption, delivery efficiency, and cost per litre. - Identify operational bottlenecks and propose data-backed solutions for continuous process improvement and cost reduction. - Ensure accurate and timely reporting of all operational data using the internal technology stack. Required Bachelors degree in Engineering, Operations, Logistics, or a related field. Experience:8-10 yearsof total professional experience, with a minimum of 4 years in hands-on, B2B last-mile logistics, fleet operations management within a fast-paced environment. Experience managing commercial vehicles or hazardous goods logistics is a significant advantage. Domain Knowledge: Strong working knowledge of logistics management, scheduling, route planning, and fleet maintenance. Familiarity with PESO regulations is highly desirable. Skills: Excellent analytical, leadership, communication and problem-solving skills. Technology: Proficiency in using logistics software, GPS tracking systems, and MS Excel for reporting and analysis. Mobility: Must be willing to travel extensively within the assigned region. Willing to work 6 days work-week. Immediate joiners preferred. Interested candidates must provide present and expected fixed salary details. (ref:iimjobs.com)