Operations Executive

21 hours ago

Gurugram, India Binary Semantics Ltd. Full time

Operations Executive Position Overview We are seeking a proactive, detail-oriented, and customer-focused professional to join our team as an Operations Executive. The ideal candidate will be responsible for data analysis, business reporting, cross-functional coordination, and supporting customer issue resolution. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic, fast-paced environment. Key Responsibilities Customer & Internal Interaction - Maintain a positive, polite, and professional attitude with customers and internal team members. - Adhere to a zero-tolerance policy for misbehavior in any form. - Coordinate with internal stakeholders to resolve customer-reported cases effectively. - Be flexible in making calls and handling other operational assignments as required. Data Analysis & Reporting - Use statistical and analytical methods to analyze data and generate meaningful business reports. - Develop data-driven models to identify trends in customer behavior and overall market patterns. - Work with management to develop a prioritized list of business needs across segments. - Identify opportunities to streamline processes and reduce costs. - Collaborate with departmental managers to define data needs for various business analysis initiatives. Task & Process Management - Maintain and regularly update a list of pending and completed tasks, with detailed remarks for future reference. - Conduct regular follow-ups on ongoing assignments to ensure timely completion. - Support cross-functional teams, including software and hardware departments, to address system-related concerns. Requirements Educational & Professional - Graduate (Full-time). - 2–3 years of experience in a similar role. Skills & Competencies - Strong written and verbal communication skills. - Excellent interpersonal, presentation, and stakeholder management capabilities. - Ability to take a systematic and analytical approach to problem-solving with strong attention to detail. - Good PC proficiency, especially in MS Excel. - Familiarity with working across diverse market landscapes and platforms/products. Work Conditions - Flexible to work 24×7 shifts, including weekends, holidays, rest days, and extended hours if required. - Willing and able to travel or work onsite PAN India, based on business needs.

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