Recruiting Operations Manager

About the Role We are seeking a detail-oriented proactive and hands-on Recruiting Operations Program Manager to serve as the right hand to our Head of Recruiting This role is ideal for someone who thrives in a fast-paced tech-forward environment and enjoys both strategic oversight and tactical execution You ll drive hiring efficiency set clear KPIs and timelines for both internal and external delivery and ensure seamless collaboration between recruiters hiring managers and cross-functional stakeholders This is a player-coach role meaning you ll not only design and manage processes but also roll up your sleeves to solve problems and elevate candidate quality About Us We are a high-growth Business Process Outsourcing BPO company redefining operational excellence We embed technology and innovation into everything we do including how we recruit top-tier global talent for ourselves and our clients Key Responsibilities Drive Recruiting Project Execution Oversee end-to-end recruiting operations across multiple roles departments and client engagements Set and enforce KPI targets and delivery timelines for open roles Act as Player Coach to team to help them optimize talent delivery in terms of quality and speed Track progress against hiring goals and resolve bottlenecks early Team Enablement Leadership Conduct regular check-ins with recruiters to monitor progress problem-solve and provide hands-on guidance when mandates stall Act as a thought leader to recruiting leads and the Head of Recruiting on how to improve speed and quality of hires Process Optimization Tooling Standardize and improve workflows intake processes and candidate pipelines Own usage and optimization of the ATS Greenhouse Lever JazzHR etc Partner with leadership to roll out new tools and training across the recruiting team Data Analytics Build dashboards to track recruiting funnel metrics time-to-fill quality-of-hire and recruiter productivity Deliver regular reports and insights to stakeholders to drive informed decisions Stakeholder Client Alignment Collaborate with internal hiring managers and external clients to ensure timely delivery of high-quality talent Serve as a liaison to ensure expectations are aligned and SLAs are met Additional Initiatives Support employer branding onboarding and vendor relationships Drive initiatives to improve candidate experience and sourcing outcomes Qualifications 5 years in recruiting operations talent program management or a similar role Strong project management skills ability to juggle multiple workstreams with competing timelines Experience setting and managing recruiting KPIs Familiarity with ATS systems and recruiting tools Greenhouse Lever JazzHR etc Excellent communication and team leadership skills Analytical mindset with experience in metrics reporting and dashboard creation A hands-on problem-solving mentality you re comfortable stepping in to help close a hard-to-fill role or improve a broken process Experience in a BPO or high-volume hiring environment is a plus PMP PHR or similar certification is a bonus not a requirement What We Offer Competitive Pay and Benefits Work with cutting-edge sales technology and help shape our evolving tech stack Thrive in a fast-paced supportive global remote team with real work-life balance Join a culture that values your contributions and gives you the tools to succeed Play a key role in sales operations your impact on company growth will be visible Be part of an innovative team that constantly learns adapts and tackles new challenges Bold Business recruiters always use a email address and or from our Applicant Tracking System JazzHR Any variation of this email domain should be considered suspicious Additionally Bold Business recruiters and authorized representatives will never request sensitive information in email or via text LI-REMOTE Powered by JazzHR