AMS - Oracle CLoud Field Service SME

3 days ago

Hyderabad India Apps Associates Full time

Job Description Job Summary JOB DESCRIPTION We are looking for a seasoned Oracle Field Service Cloud (OFS) Consultant with experience in implementing and supporting complex field service processes. This role involves configuring OFS, integrating with Oracle Cloud SCM/Service modules, and optimizing technician scheduling, routing, and mobility. Key Responsibilities - Implement, configure, and support Oracle Field Service Cloud (OFS) including activities, routing, capacity planning, and technician mobility. - Gather and translate business requirements into OFS configurations and extensions. - Integrate OFS with Oracle Fusion Service, Inventory, Order Management, and external systems (CRM, legacy platforms). - Support mobile workforce enablement, dispatching, GPS tracking, and real-time notifications. - Monitor and tune OFS processes for performance and usability. - Collaborate with IT and business teams to support deployment and change management. - Should be able to support multiple customers in 2:00 PM IST to 11:00 PM IST shift Required Skills - 6+ years of experience in Oracle Field Service Cloud. - Strong understanding of scheduling, routing, and dispatch logic. - Hands-on experience with OFS configurations, APIs, and plug-in frameworks. - Experience in integrating OFS with Oracle Service, Inventory, and/or Order Management modules. - Knowledge of Oracle Integration Cloud (OIC) or other middleware tools. - Familiarity with mobile enablement, GPS, and technician portals. Nice To Have - OFS certification and exposure to IoT or AI-based field service optimization. - Experience integrating OFS with Salesforce or third-party CRMs. - Experience with Oracle Service Logistics and Depot Repair.

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