AMS - Oracle CLoud Field Service SME

21 hours ago

Hyderabad, Telangana, India Apps Associates Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Job Summary:

We are looking for a seasoned Oracle Field Service Cloud (OFS) Consultant with experience in implementing and supporting complex field service processes. This role involves configuring OFS, integrating with Oracle Cloud SCM/Service modules, and optimizing technician scheduling, routing, and mobility.



Key Responsibilities:

  • Implement, configure, and support Oracle Field Service Cloud (OFS) including activities, routing, capacity planning, and technician mobility.
  • Gather and translate business requirements into OFS configurations and extensions.
  • Integrate OFS with Oracle Fusion Service, Inventory, Order Management, and external systems (CRM, legacy platforms).
  • Support mobile workforce enablement, dispatching, GPS tracking, and real-time notifications.
  • Monitor and tune OFS processes for performance and usability.
  • Collaborate with IT and business teams to support deployment and change management.
  • Should be able to support multiple customers in 2:00 PM IST to 11:00 PM IST shift


Required Skills:

  • 6+ years of experience in Oracle Field Service Cloud.
  • Strong understanding of scheduling, routing, and dispatch logic.
  • Hands-on experience with OFS configurations, APIs, and plug-in frameworks.
  • Experience in integrating OFS with Oracle Service, Inventory, and/or Order Management modules.
  • Knowledge of Oracle Integration Cloud (OIC) or other middleware tools.
  • Familiarity with mobile enablement, GPS, and technician portals.


Nice to Have:

  • OFS certification and exposure to IoT or AI-based field service optimization.
  • Experience integrating OFS with Salesforce or third-party CRMs.
  • Experience with Oracle Service Logistics and Depot Repair.

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