Oracle Fusion Cloud CX Subscription Management- Principal Consultant

Job Description Key Responsibilities - Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Subscription Management, CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud solutions. - Act as a subject matter expert (SME) on subscription lifecycle processes, including order capture, billing, amendments, renewals, and cancellations. - Design scalable and compliant subscription billing models tailored to business needs. - Understanding of various integration points between Subscription Management with upstream and downstream systems - Troubleshoot the reported issues and provide corrective actions Qualifications & Skills Mandatory: - Bachelor's degree (BE, BTech, MCA). - Minimum 5 years experience with Oracle CX Cloud products (Subscription Management, Fusion Sales/Service Cloud and CPQ). - Deep Implementation/Support experience of CX processes and Subscription Management solution areas. - Proficient in utilizing REST and SOAP APIs - Strong analytical and problem-solving skills. - Ability to thrive in a fast-paced, dynamic environment with minimal supervision. Good-to-Have: - Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua) - Redwood migration - Excellent communication and project management skills, including stakeholder and team facilitation. - Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support. Self-Assessment Questions 1. Do I have hands-on experience implementing and supporting in Subscription Management. 2. Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell 3. Have I successfully supported diverse Oracle Fusion 4. Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment 1. Incident Management - Troubleshoot and resolve application issues: Address user tickets, triage issues, and provide solutions for both functional and technical problems. - Prioritize and escalate: Identify business-critical issues that require urgent attention or Oracle escalation. 2. End-User Support & Enablement - Respond to user queries: Answer how to questions, guide on navigation, and help interpret application results and configurations. - Conduct training and knowledge sharing: Provide onboarding, refresher, and update training to business users. 3. Configuration & Administration - Assist with configuration: Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments. - Support minor changes and regression tests during quarterly updates. 4. Service Request (SR) Management - Log and manage Service Requests (SRs) with Oracle: Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution. - Monitor patch and bug progress and keep business updated. 5. Release & Patch Readiness - Analyze and communicate impact of quarterly updates: Review What's New documents, pretest updates in sandboxes, and advise the business of changes or risks. - Regressions/UAT testing: Coordinate or perform user acceptance and regression testing after updates. 6. Integration & Data Flow Support - Monitor and support integrations: Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS. - Coordinate with IT or integration partners as needed. 8. Documentation & Knowledge Base - Maintain up-to-date support documentation: Update FAQs, quick guides, and process manuals for evolving system and business processes. 9. Customer Experience - Advocate for user satisfaction: Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified. 10. Compliance & Best Practice - Ensure data privacy and compliance: Follow all Oracle and customer organization data handling and privacy requirements. - Promote SaaS best practices (e.g., configure extend customize) and minimize system customizations. Career Level - IC4