Fusion Cloud CX Subscription Management- Principal Consultant

DescriptionKey ResponsibilitiesEngage business partners to gather requirements and translate functional needs into technical specifications for CX (Subscription Management, CPQ, Marketing Cloud, Field Service Cloud,  Fusion Sales/Service Cloud) Cloud solutions.Act as a subject matter expert (SME) on subscription lifecycle processes, including order capture, billing, amendments, renewals, and cancellations.Design scalable and compliant subscription billing models tailored to business needs.Understanding of various integration points between Subscription Management with upstream and downstream systemsTroubleshoot the reported issues and provide corrective actionsQualifications & SkillsMandatory:Bachelor's degree (BE, BTech, MCA).Minimum 5 years' experience with Oracle CX Cloud products (Subscription Management, Fusion Sales/Service Cloud and CPQ). Deep Implementation/Support experience of CX processes and Subscription Management solution areas.Proficient in utilizing REST and SOAP APIsStrong analytical and problem-solving skills.Ability to thrive in a fast-paced, dynamic environment with minimal supervision.Good-to-Have:Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)Redwood migrationExcellent communication and project management skills, including stakeholder and team facilitation.Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.Self-Assessment QuestionsDo I have hands-on experience implementing and supporting in Subscription Management. Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?Have I successfully supported diverse Oracle Fusion Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?Responsibilities1. Incident ManagementTroubleshoot and resolve application issues:Address user tickets, triage issues, and provide solutions for both functional and technical problems.Prioritize and escalate:Identify business-critical issues that require urgent attention or Oracle escalation.2. End-User Support & EnablementRespond to user queries:Answer "how to" questions, guide on navigation, and help interpret application results and configurations.Conduct training and knowledge sharing:Provide onboarding, refresher, and update training to business users.3. Configuration & AdministrationAssist with configuration:Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.Support minor changes and regression tests during quarterly updates.4. Service Request (SR) ManagementLog and manage Service Requests (SRs) with Oracle:Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.Monitor patch and bug progress and keep business updated.5. Release & Patch ReadinessAnalyze and communicate impact of quarterly updates:Review "What's New" documents, pretest updates in sandboxes, and advise the business of changes or risks.Regressions/UAT testing:Coordinate or perform user acceptance and regression testing after updates.6. Integration & Data Flow SupportMonitor and support integrations:Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS.Coordinate with IT or integration partners as needed.8. Documentation & Knowledge BaseMaintain up-to-date support documentation:Update FAQs, quick guides, and process manuals for evolving system and business processes.9. Customer ExperienceAdvocate for user satisfaction:Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.10. Compliance & Best PracticeEnsure data privacy and compliance:Follow all Oracle and customer organization data handling and privacy requirements.Promote SaaS best practices (e.g., configure > extend > customize) and minimize system customizations.QualificationsCareer Level - IC4