Customer Service Representative

4 weeks ago

Bengaluru, Karnataka, India The Customization Group Full time

We are Make IT Real Tech An information technology firm that provides consulting services in IT software and advanced areas such as Artificial Intelligence Our global team of experts is committed to creating AI-driven workflows and solutions that enhance efficiency across the manufacturing supply chain management and e-commerce space By leveraging latest technologies we offer customized IT solutions that place us at the forefront of innovation driving advancements in both customer engagement and operational efficiency We have a brand-new opportunity for a Customer Service Representative with a 6-month contract You will be able to put yourself in the customers shoes and remain helpful patient and cheerful Sounds good Then keep reading Why you will love working with us Global Collaboration Gain international experience by working with globally distributed teams Remote Work Enjoy the convenience of working from home with the flexibility to manage your own environment Growth Opportunities Access to valuable knowledge and experience to support your career development Innovation and AI Be part of an AI-first workplace that enables everyone to drive unique business solutions through state-of-the-art technology Your Day-to-Day responsibilities Be the success champion You efficiently resolve all inbound and outbound support requests following established guidelines Whether providing support via email voice chat or telephone you ll consistently go above and beyond to ensure our customers receive the timely high-quality assistance they deserve But that s not all Be the Team Player As a valued team member you also work closely with management to identify opportunities to improve overall customer satisfaction By collaborating with your colleagues and leveraging your exceptional communication skills you ll help us create a more seamless and positive customer experience Preferrable Background Advanced proficiency in English written and verbal - must be able to communicate with clarity professionalism and empathy with international customers Prior experience in customer support roles catering to English-speaking markets is highly desirable Willingness to work during CEST hours Comfortable using digital tools and CRM systems Ability to work with minimal supervision allowing you to bring your unique talents to the table Confidence to manage your time effectively while collaborating seamlessly with your colleagues Embrace the opportunities that await you here Your journey may lead to new skills relationships and success One team Millions of happy customers worldwide Join us

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