City Unlock Manager

Job Description About Rapido Founded in 2015, Rapido is India's leading multi-modal mobility platform. What began with bike taxis has rapidly evolved to include auto-rickshaws, cab-hailing, and peer-to-peer deliveries. Today, Rapido commands a dominant 70% market share in bike taxis, 40% in auto rides, and holds the second-largest position in the cab segment with a 22% shareestablishing us as the overall market leader in ride-hailing. With over 4 million rides completed daily and more than 2 billion rides served to date, Rapido operates in 200+ cities and is aggressively expanding toward a presence in 500 cities. In 2024, we proudly achieved unicorn status with a valuation of $1.1 billion.Driven by technology and innovation, we're expanding into new categories while remaining committed to improving last-mile connectivity and empowering livelihoods at scale. We are not an option; we are a choice Job Role Overview: The City Unlock Manager is responsible for driving city-level growth by unlocking new categories and enhancing marketplace efficiency. This includes conducting deep market research, identifying growth levers, executing high-impact projects, and managing P&L. The role demands close coordination with cross-functional teams and strong leadership of on-ground operations. A successful candidate will blend strategic thinking with flawless execution to meet growth, profitability, and operational KPIs. Key Responsibilities: - Conduct comprehensive market research to understand use-case triggers, consumer behavior, and barriers to adoption in existing and new categories. - Derive city-level insights and identify growth levers and opportunities for expansion and category unlock. - Ensure seamless execution of strategic projects/initiatives defined by the Regional Manager with a high degree of operational excellence. - Own and drive P&L management and marketplace efficiency in the respective city. - Collaborate with cross-functional teams to ensure alignment on execution and deliverables. - Manage on-ground teams, including promoters, interns, and executives, ensuring performance, productivity, and adherence to SOPs. - Drive supply and demand initiatives that contribute to city-level growth targets. Experience: - 28 years of total work experience, preferably in high-growth startups, consulting, or operations-heavy industries. - Proven track record in city operations, business strategy, or category management. - Experience in P&L ownership, marketplace operations, or launching new initiatives at a city/regional level. - Prior experience managing field teams, driving local market strategy, and working with cross-functional stakeholders is a strong plus. Key Result Areas (KRAs): - Growth in Monthly Active Users (MAU) and customer retention in the city. - Achievement of city-level growth targets and profitability. - Supply growth and optimization across demand clusters. - Marketplace performance metrics including FE-NET maximization. - Execution success rate and impact metrics for special projects. What's there for you Operations is the focal team responsible for building businesses at Rapido. You will get a golden opportunity to : - Be at the heart of disruption in mobility in India - Be the category leader/ driver in the country - Take initiatives and see it deliver results in near real-time - Put your impulse and analytical skills to use & adapt to the continually changing marketplace conditions - Get perspective & learn from the most experienced leaders of the category - Take high ownership and drive cities like your own business. Excited to solve challenges Join Rapido & chase bigger milestones too