Tech support

3 weeks ago

Bengaluru, Karnataka, India Glympse Human Capital Services Full time
Job Description

Description

We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively.

Responsibilities

- Provide technical support to customers via voice calls, addressing their queries and issues.
- Diagnose and troubleshoot hardware and software problems related to company products.
- Assist customers in navigating through software applications and troubleshooting issues remotely.
- Document customer interactions and technical issues in the support system for future reference.
- Collaborate with other support teams to resolve complex technical issues and improve customer satisfaction.

Skills and Qualifications

- Excellent verbal communication skills in English and regional languages.
- Strong problem-solving skills and ability to think analytically.
- Basic understanding of computer systems, networks, and software applications.
- Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android).
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Customer service orientation and patience in handling customer queries and complaints.

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