Senior Technical Specialist

Key Responsibilities Strategy Resiliency Lead part of SRE team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99 9 up-time to customers Oversee the planned unplanned disruption of production infrastructure to ensure accountability for building resilient always-on systems Build resilience into the application so underlying system failures are handled gracefully and do not impact end users Influence design development teams to always be thinking of the rainy-day scenarios Efficiency Identify opportunities to eliminate all manual and repeatable activities toil via tooling and automation Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues Capacity Planning Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance Using Standard Chartered s SDI Software Defined Infrastructure develop auto-scaling to deliver robust resilience to fluctuations in critical service demand Continuously monitor service demand capacity for any discrepancies or spikes Business Availability Reliability Take responsibility for meeting SLA XLA expectations around the operability and reliability of our critical user service journeys where our customers expect a 24x7 digital service offering Examples of always on techniques to be used include caching circuit breakers dark and canary releases store and service patterns and alternate user experience flows Lead own manage monitor and optimize the reliability and health of all environments Design code implement break fixes to improve service availability based on outcomes from thematic reviews Latency Performance Drive conversation around development velocity using SLIs SLOs data to ensure development velocity vs service reliability is optimized in partnership with Product Teams Iteratively review SLI SLO Error Budget policy to ensure the quantitative indicators of customer experience are accurate Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing effort is made available Processes Transition to Production Champion and evolve continuous delivery best practice standards to reduce release related incidents manual hands-off and achieve our aspiration of zero ops Partner with development teams to ensure applications are designed with scale resilience and performance in mind Monitoring Optimize monitoring to reduce false positive alerts Creatively deepen monitoring capabilities leveraging the 3 tenets of observability - logs metrics and traces Ensure all critical user service journeys are traceable end to end Ensure Production Solutions are fit for purpose Where gaps are identified put a plan in place to uplift the toolset People Talent Establish and manage SRE team when applicable Drive efficient target operating model and enhance the existing capabilities of the team Lead through example and build the appropriate culture and values Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Risk Management Identify key issues in the business areas being supported and based on this information put in place appropriate controls and measures to assess monitor control mitigate risks Ensure a full understanding of the risk and control environment within Technology Services Ensure support procedures are in place and adhere to Group Security Audit policies within Technology Services Active engagement with all audit issues arising in this support environment Governance Responsible for assessing the effectiveness of the governance oversight and controls and if necessary oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Qualifications Bachelor s degree master s degree in information technology Computer Science or equivalent work experience or combination Skills and Experience Understanding of ITIL process Understanding of SQL queries Basic Linux Shell Scripting with Bash Cloud Computing About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 39242