Senior Manager-Contact Point Verrification
2 weeks ago
Job Description About the Company We are seeking a seasoned operations leader to head our Contact Point Verification (CPV) / Address Verification team, servicing leading Banks, NBFCs, Payments & Insurance clients. The incumbent will be responsible for driving operational excellence, ensuring regulatory compliance, managing large-scale field operations, and delivering high-quality outcomes aligned with BFSI client requirements along with Vendor procurement and management. Responsibilities - Operations Management - Lead day-to-day operations of CPV / address verification processes across multiple geographies. - Ensure adherence to TAT, accuracy, and compliance as per client SLAs & RBI/IRDAI guidelines. - Monitor productivity, capacity planning, and resource allocation across field staff & back-office teams. - Execute end-to-end Vendor / Partner Management & Vendor Procurement. - Quality & Compliance - Build and enforce robust quality control processes to minimize fraud, errors, and rejections. - Stay updated with BFSI regulatory changes impacting CPV processes and ensure compliance. - Conduct audits and implement corrective actions to maintain data integrity and operational hygiene. - Client & Stakeholder Management - Act as the primary escalation point for BFSI clients (Banks, NBFCs, Insurers). - Participate in governance meetings with clients, presenting performance dashboards & improvement plans. - Partner with the sales/solutions team in new client onboarding and process design. - People Leadership - Lead and mentor a large, distributed team of field verifiers, team leaders, and coordinators. - Drive training, motivation, and productivity improvement across teams. - Create a performance-driven culture with strong governance and accountability. - Process Improvement & Automation - Collaborate with technology teams to introduce automation, mobility solutions, and digital workflows. - Identify opportunities for cost optimization while improving service quality. - Benchmark against industry best practices and continuously upgrade processes. - Reporting & Governance - Publish MIS reports, SLA dashboards, and productivity trackers for internal leadership & client reviews. - Drive data-backed decision making and predictive analytics for workforce planning. Qualifications - Experience: 8+ years in BFSI operations, with at least 5+ years managing CPV / field verification / risk operations at scale. - Industry Exposure: Strong understanding of CPV, KYC, fraud risk controls, and regulatory requirements in BFSI & Vendor Management. - Leadership: Proven experience managing large distributed teams (Vendors + including field staff). - Client Orientation: Experience working with senior client stakeholders in Banks/NBFCs. - Tech Orientation: Familiarity with CPV automation, field mobility apps, dashboards, RPA or workflow tools. - Education: Graduate / MBA preferred.
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India Skyleaf Consultants LLP Full timeAbout the Company We are seeking a seasoned operations leader to head our Contact Point Verification (CPV) / Address Verification team, servicing leading Banks, NBFCs, Payments & Insurance clients. The incumbent will be responsible for driving operational excellence, ensuring regulatory compliance, managing large-scale field operations, and delivering...
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