Process Developer- Life Insurance Transactions

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate/ Process Developer - Claims Specialist, Life and Annuities
Responsibilities
.Initial death notification and follow-up on incomplete documents and information in relation to submitted death claims
.Reviewing and matching beneficiary claim forms (death claims)
.Maintaining and reviewing death trackers with multiple beneficiaries
.Review return mail and determine what action to take, resend letter/packet, research address
.Strong written English and good understanding of grammar to review documents and letter for grammatical mistakes and correcting them accordingly
.Data Entry: Enter and update policy and transaction information into the system with high accuracy
.Communicate with clients and agents to obtain necessary information, resolve issues, and provide updates on request status
.Customer Service: Provide excellent customer service to clients and agents, ensuring satisfaction and striving to meet and exceed service standards
.Industry Knowledge: Develop and maintain a solid understanding of the life and annuity insurance industry, products, services, and processes
.Qualitative review of the documents received for completion and gather additional requirements
.Prioritize transactions according to documented guidelines to meet SLA
.Plans and organizes tasks and work responsibilities to achieve objectives
.Assist with/perform other team tasks as required
.Ability to accurately interpret and compile information from a variety of sources and systems
.Interact with Onshore /Offshore and customer in a respectful and professional manner via email
.Manage own work in process and support team efforts to ensure that individual, team goals are met
.Maintain key records like working files, email for reference and audit purpose
.Should be able to handle basic day to day requirements of excel

Qualifications we seek in you
Minimum qualifications/Skills
.Graduation in any stream except B.Tech and Technical Graduation & Law

Essential Skills
.Relevant experience in Life and Annuities Claims
.Understanding of HIPAA (PHI/PII)
.Strong English Communication (Both written & verbal)
.Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
.Displays energy and enthusiasm in approaching the job
.Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
.Ready to work on stretched working hours
.Basic Computer knowledge along with typing speed of 35 words/minute
.Insurance knowledge
.Experience towards direct calling to Insured/ providers/facility
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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