Life Insurance Claims Specialist

2 days ago

Pune, Maharashtra, India beBeeClaims Full time ₹ 1,04,000 - ₹ 1,30,878

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Job DescriptionKey Responsibilities:
  • Initial death notification and follow-up on incomplete documents and information in relation to submitted death claims
  • Reviewing and matching beneficiary claim forms (death claims)
  • Maintaining and reviewing death trackers with multiple beneficiaries
  • Review return mail and determine what action to take, resend letter/packet, research address
  • Strong written English and good understanding of grammar to review documents and letter for grammatical mistakes and correcting them accordingly
  • Data Entry: Enter and update policy and transaction information into the system with high accuracy
  • Communicate with clients and agents to obtain necessary information, resolve issues, and provide updates on request status
  • Customer Service: Provide excellent customer service to clients and agents, ensuring satisfaction and striving to meet and exceed service standards
  • Industry Knowledge: Develop and maintain a solid understanding of the life and annuity insurance industry, products, services, and processes
  • Qualitative review of the documents received for completion and gather additional requirements
  • Prioritize transactions according to documented guidelines to meet SLA
  • Plans and organizes tasks and work responsibilities to achieve objectives
  • Assist with/perform other team tasks as required
  • Ability to accurately interpret and compile information from a variety of sources and systems
  • Interact with Onshore /Offshore and customer in a respectful and professional manner via email
  • Manage own work in process and support team efforts to ensure that individual, team goals are met
  • Maintain key records like working files, email for reference and audit purpose
  • Should be able to handle basic day to day requirements of excel
Required Skills and Qualifications:
  • Relevant experience in Life and Annuities Claims
  • Understanding of HIPAA (PHI/PII)
  • Strong English Communication (Both written & verbal)
  • Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data

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