Process Associate- Life Insurance Transactions

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Process Associate/ Developer- Life Insurance TransactionsResponsibilities: Transaction processing according to standard work & SOPPrioritize transactions according to detailed guidelines to meet SLAPlans and prioritizes tasks and work responsibilities to achieve objectivesComprehending and responding to customer inquiries. Identify, research, and resolve problems.Assist with/perform other team tasks as the need arises.Ability to accurately interpret and compile information from a variety of sources and systemsEnsure that turnaround time and quality of the work meets Company service standardsWork well with Onshore /Offshore and customer in an encouraging and professional manner via email and on callsHandle own work in process and support team efforts to ensure that individual, team goals are met.Maintain key records like working files, email for reference and audit purposeAbility to handle basic day to day requirements of excelQualifications we seek in youMinimum Qualifications / Skills Graduation in any stream except B.Tech and Technical Graduation & LawPreferred Qualifications/ SkillsRelevant experience in similar processLife Insurance policy admin – Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, CorrespondenceExposure to Life Policy Admin systems like – CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGFGood English Communication (Both written & verbal) – Talocity Score of >50Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful dataDisplays energy and enthusiasm in approaching the jobAbility to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer serviceReady to work on stretched working hoursAbility to independently work well with internal and external customersCustomer service focusBasic Computer knowledge along with typing speed of 20 words/minuteGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..JobProcess AssociatePrimary LocationIndia-PuneScheduleFull-timeEducation LevelBachelor's / Graduation / EquivalentJob PostingSep 17, 2025, 10:11:45 AMUnposting DateOngoingMaster Skills ListOperationsJob CategoryFull Time