Insurance Associate

4 days ago

Pune, Maharashtra, India Expert Staffing Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Handling Inbound/Outbound calls for the Life area Reading and interpreting images of incoming documents Analyze the request and identifying the correct procedure to be followed  Ensure is up to date with the Product Process & Systems Knowledge of the aligned Healthcare area Accurately process the transaction within the required TAT  Performance needs to be in line with the internal SLAs targets  Process work using a variety of different computer applications, depending on the request, to the required standard The role will require the majority of time spent working on a PC, using a variety of computer applications due to a different scenarios, so a high level of computer literacy will be needed Will need to write scenario based emails/letters to customers in response to the queries/requests received from Customers Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teams Ensuring that Compliance standards are met, regarding Data Protection  Focus on customer service and aim for zero complaints  Proactively identify and participate in continuous improvement opportunities for the process and organization Adhere to WNS & Client specific policies and compliance regulations Be professional and courteous & maintain a high level of integrity and confidentiality at all times Assist and support Assistant / Deputy Managers wherever required & be part of a collaborative work environment in achieving personal & team goals Engage in personal development

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