Ref30765h- Problem Management/it Service Desk Lead

2 weeks ago

Mumbai, Maharashtra, India WNS Global Services Full time

Company DescriptionWNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Key points Problem Management exp 24 7 Rotational shift - No fixed weekend offs Work from Office only Good Communication - Verbal Written Candidates should be female only IT infrastructure overview Knowledge and experience of supporting range of IT applications platforms and technologies Ability to produce management information reports from ITSM systems Knowledge and understanding of best practice frameworks for the delivery of IT services MS Office Intermediate Managing and troubleshooting issues on the dedicated 24 7 bridge Drive functional team performance to maintain SLA deliverables To create a conducive and stimulating environment for Service Desk team members to accomplish their targets Monitor Service Desk dashboards Cross geographical communications for end users and end user computing groups Managing overall response and resolution for Enterprise IT Interviewing potential candidates and hiring backfills for IT SD Escalation management of dedicated helpdesk QualificationsGraduate

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