Senior Program Manager

Job Description

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services that transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is a publicly traded organization with employees throughout the US and other international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, our employees, and the communities we operate in. With our proven and scalable operating model,

- we complement a healthcare organization's infrastructure.

- quickly driving sustainable improvements to net patient revenue and cash flows.

- while reducing operating costs and enhancing the patient experience.

Our approach to building software is disciplined and quality-focused with an emphasis on creativity, craftsmanship and commitment. We are looking for smart, quality-minded individuals who want to be a part of a high functioning, dynamic global team.

Position Summary

A PAM Engineer plays a critical role in managing and configuring R1's Privileged Access Management (PAM) platform and workflows. As a subject matter expert on PAM systems and workflows, a PAM Engineer ensures continued function and inter-operability between PAM systems and identity providers within the environment. Additionally, the PAM Engineer plans, coordinates, and executes new PAM implementations throughout the organization with both organic and non-organic growth.

Essential Responsibilities

- Interface with the organization to manage intake projects for new PAM implementations, including adding new environments or domains, adding controls to existing resources, and expanding the scope of users within PAM controls.

- Document all new processes, including developing SOPs for UAA and product documentation for the IAM Platform team, continually ensuring accurate and up-to-date information is available for all target audiences.

- Managing configuration of PAM systems and monitoring their usages and effectiveness.

- Coordinate with vendors as needed to expedite solutions, issues, or projects.

- Providing Tier 1 & Tier 2 troubleshooting for issues with PAM Systems and workflows.

- Continually analyze data from multiple sources to identify efficiencies or issues with data, workflows, and processes.

- Interface with the UAA team to transfer knowledge and transition new workflows.

- Interface with IAM Platform team to communicate/translate business needs into actions for the Platform Team to manage.

Skills

- Excellent communication skills, both oral and written, with the ability to communicate effectively to customers, peers, and organizational leaders - especially in communicating technical concepts.

- Demonstrated logical thought processes - must have the ability to quickly learn new technologies, systems, concepts and procedures, and ability to utilize reports and data to improve operational results.

- Experience in merging normalized and non-normalized data from multiple sources for analytical and targeted review.

- Experience in configuring and installing vault technologies such as Delinea secret server, Thycotic

- Experience with Privileged Access Management concepts, controls, and best practices.

- Knowledge of data processing systems, concepts, and methodologies.

- Highly motivated and able to work autonomously as well as a part of a team.

Other Qualifications

- Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required.

- Associate or bachelor's Degree or equivalent professional experience preferred.

- Strong knowledge of Windows/Linux administration.

- Understanding incident and change management process

- Demonstrated understanding of scripting and automation with PowerShell/Python a plus

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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