Lead - Telesales - Healthcare (2-4 yrs)

10 hours ago

Bangalore, India Astravise Business Solutions LLP Full time

- Lead and manage the telesales team focused on acquiring new customers for Helpee's elder care services.

- Own daily calling operations - setting targets, monitoring call quality, conversions, and lead follow-ups.

- Develop scripts and processes for efficient pitching, objection handling, and lead nurturing.

- Train and coach team members regularly to improve performance and productivity.

- Collaborate with the marketing and operations teams to ensure lead quality and feedback loops.

- Track and report KPIs including lead-to-conversion ratios, call volumes, and team productivity.

- Handle escalations, guide complex calls, and ensure a consistently high-quality customer experience.

- Be hands-on when needed - jump on calls, close leads, and set the pace for the team.

Who You Are :

- 2-4 years of telesales experience, with at least 1 year in a team lead role.

- Comfortable working in high-intensity, target-driven environments.

- Proven ability to build and improve sales processes and team performance.

- Excellent communication, persuasion, and coaching skills.

- Fluent in English and Kannada (additional South Indian languages a plus).

- Strong ownership, attention to detail, and execution mindset.

- Prior experience in healthcare, elder care, or service sales is a bonus.

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