Investor Services
6 days ago
Position DescriptionThis position is within the Investor Services business unit of the State Streets Alternative Investment Services Group And is responsible for processing and quality checking of transactions and updating the registers of our clients in response to investor instructions This role requires day to day oversight and review of tasks prepared by a client facing team This role also requires to interacts with all levels of professionals both internally and externally Hence a strong foundation of communication and interpersonal skills are essential Key Responsibilities Working on Hedge fund private equity investor services operations showing ownership for a group of client assigned taking initiative to own operations for assigned clients Responsible for processing and review of Capital activities subscription redemption transfer switches redemption wire payment expense wire payment distribution wire payment and non-financial activities new investor creation static data maintenance statement contract note distribution audit confirm responding to investor client queries multiple time bound projects Ability to own investor client queries telephonic email and timely resolution is absolute requirement - prior experience of handling direct investor client communication would be preferred Able to follow and strictly adhere to pre-established policies and procedures Responsible for preparing standard operating procedure SOP and Job aid and conduct periodical reviews to check for updates Account opening and new client On-boarding Maintain established quality accuracy and timeliness standards with respect to all types of activities Interact with host location and clients and able to resolve all the queries independently Identify discrepancies affecting accounts make necessary corrections where possible or route information to the originating area and follows through until corrections are made Respond to internal and external queries resolving discrepancies related to investor accounts Require to co-ordinate with host location for daily deliverables should able to work with tight SLA service level agreement while maintaining agreed accuracy and timeline Conduct training refresher for team members and new joiners Able to work within pre-determined deadlines and prioritizing workloads whilst working under pressure In day to day operation would be responsible for identifying any unusual or potentially suspicious transactional activity and must report and or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures Skills Working knowledge of Microsoft packages including Excel Outlook and Word Good English written and oral communication skills Should be able to interact and communicate with Co-workers in a clear through and concise manner Organizational and time management skills Good analytical numerical and reasoning skills Good understanding of Anti-money laundering is a plus Knowledge of investors FATCA and CRS requirement is a plus Shift timings candidate should be flexible with Shift timing 7pm -4am Academy Experience 3 - 5 years relevant financial services experience in a Transfer Agency or Investor Services domain Knowledge of Hedge fund Transfer Agency will be an added advantage Prior experience of handling direct investor client communication will be preferred Candidate must have a university degree accounting business mathematics finance or economics
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Manager of Investor Services
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Bengaluru, Karnataka, India CSC Full time ₹ 15,00,000 - ₹ 28,00,000 per yearInvestor ServicesLocation: BangaloreWork Mode: HybridJob DescriptionOn-boarding investors after thorough review of the subscription agreements and fund documentationBooking investor transactions, subscriptions, redemptions, transfers and switches.Booking capital call/distribution and partner transfersPreparing and distributing capital call/distribution...
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Investor Service Executive
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AIS Investor Services
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