AIS Investor Services

Who we are looking for

Senior Managers who can interact with all levels of professionals both internally and externally. Therefore, exceptional interpersonal and communication skills are required. Candidates must demonstrate initiative, be able to perform well under pressure and simultaneously handle multiple assignments. Senior Managers are responsible to direct the day-to-day Investor Services operations for several client sponsored hedge funds & private equities.

What you will be responsible for

i) Managing Operations

• Team is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects) both maker and checker. Ensuring seamless service delivery is the primary responsibility of the Senior Managers
• Certain transactions require second review by Senior Managers depending on amount & risk involved – Senior Managers are expected to be fully hands on with process to be able to sign off such transaction
• Senior Managers are expected to handle new client / activity transition actively (hiring of staffs, designing training model, monitoring training progress, flagging issues with training, signing off go live)
• Ability to own investor / client queries (telephonic & email) and timely resolution is absolute requirement – prior experience of handling direct investor / client communication would be preferred
• Ability to handle migration project start to end, design training plan, skill assessment, gap analysis, SWOT analysis for pitching in to enhance scope
• Delegate tasks and manage employee development
• Coordinate with auditors internal and external to meet deadlines and requirements
• Ensure all internal controls and compliance procedures are properly implemented
• To escalate and discuss issues as required
• Identify scope for process improvements on an ongoing basis

ii) Service Delivery & Service Quality

• Adhere to State Street Alternative Investment Solutions (AIS) strict internal control procedures
• Ensure monthly and quarterly client deliverables are achieved
• Actively guiding team to go through difficult situation
• During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

iii) People Management

• Demonstrate positive leadership and people management skills and the ability to work well with others, individually and within a group
• Coordinate performance planning process including goal setting, regular and immediate feedback and submission of formalized performance appraisals on designated staff
• Actively monitoring staffs under special performance monitoring
• Participating in total compensation planning for the team
• Lead by example and support employee development and growth

iv) Other Responsibilities

• Integrate new business/client onboarding
• Coordinate and manage special client and corporate projects

What we value

The Senior Manager interacts with all levels of professionals both internally and externally. A strong foundation with communication and interpersonal skills are essential. Candidates with the following attributes, skills and experience are preferred:

• Proactive – self starter
• Ability to multi–task and work under time constraints without compromising on quality
• Candidate should be open to work in European and North American shift hours as needed by the business
• Ability to attend conference calls during non-local business hours
• MS office products (Excel, Word, PowerPoint, Access, Visio, Power BI, SharePoint)
• Proven track record of innovation (knowledge of VBA and advanced excel skills would be beneficial)
• Prior experience to handle large team
• Fluency in writing and speaking English
• Result-oriented with an ownership and accountability mindset
• Drive pays for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation

Education & Preferred Qualifications:

• Minimum 10 years of relevant work experience
• Candidate must have a university degree (accounting, business, mathematics, finance or economics)
• Strong investor services experience required
• Exposure to Hedge fund, Private Equity or Real Asset funds

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.