Client Service Team Member

Client Service Member Remote Luxury Travel About FlyFlat FlyFlat helps founders investors and executives book international business and first-class flights at unbeatable rates-often 30-80 below retail We combine proprietary booking methods with 24 7 white-glove concierge service to make premium travel seamless We ve grown from 12 to 66 people in just over a year backed by Bessemer Venture Partners and 5x d our revenue year-over-year We re at 22M ARR and growing fast Our mission is to democratize premium travel and make first class accessible to those shaping the world Our clients-founders investors and executives from venture capital family offices private equity and beyond-expect exceptional service delivered with speed accuracy and sophistication The Role We re looking for someone who loves the challenge of finding the perfect flight crafting compelling quotes and delivering white-glove service to high expectation travelers You ll own each client request from start to finish search across multiple booking strategies write clear quotes that help clients make confident decisions and maintain FlyFlat s luxury-tone communication throughout every interaction What you ll do Master travel optimization across award travel mileage programs creative routing and premium fare inventory Write compelling quotes that are clear personalized and make decision-making easy Deliver fast accurate service while hitting SLA targets 5 min for short-haul 25 min for long-haul Respond to client messages within 30 seconds and maintain proactive communication Collaborate with Ticketing and Trip Fulfillment teams for seamless handovers Escalate VIP or complex requests to your Team Lead when needed What You Bring Must have 2 years in travel operations luxury hospitality or high-touch client service Hands-on Sabre GDS experience mandatory-you ll use it daily for flight search and booking Strong written communication-you write clear professional messages that feel personal Detail-oriented with 98 accuracy even when moving fast Comfortable managing multiple requests and tight deadlines Team player who hands off work seamlessly Nice to have Experience with mileage programs award travel or points optimization Background in luxury travel agencies premium concierge or high-end hospitality Familiarity with workflow tools or CRM systems Passion for travel and creative routing solutions You don t need to check every box-if you have 80 of the skills and genuine enthusiasm to learn we want to hear from you Why FlyFlat Clear growth path Your progression Client Service Member Client Service Team Lead Concierge Manager Associate Director We promote from within based on demonstrated performance not politics or tenure Most of our leadership team started in service roles You ll learn from the best Work directly with experienced Team Leads who coach you daily Master advanced travel optimization strategies Create your voice for luxury client communication through structured feedback Build expertise at a venture-backed company growing 5x year-over-year Real support Daily coaching from your Team Lead Comprehensive training on search methodology and systems Supportive team culture that values collaboration Access to training materials and documentation Work-life balance Predictable scheduling-you ll know your shift in advance Clean handovers between shifts so work stays at work Global team-talented colleagues across continents What Success Looks Like First 90 days Complete training master our systems Sabre workflow tools client platforms handle 20 requests independently per week and achieve 95 SLA adherence with 98 quote accuracy Within 6-12 months Consistently deliver on quality metrics handle increasingly complex requests build relationships with repeat clients and begin mentoring newer team members Our Values Customer Obsession - We win when our customers win Urgency with Impact - Clients expect answers in minutes not hours Radical Candor - Honest direct respectful feedback builds trust Ownership - If something breaks we fix it Relentless Excellence - Good enough is never enough Should You Apply If you re thinking I m not sure I have all the experience listed -apply anyway We re looking for people with 80 of the skills and 100 of the enthusiasm to learn What we care about most Have you worked in travel hospitality or premium client service Do you have hands-on Sabre GDS experience Can you write clear professional client communications Are you excited about delivering exceptional experiences to high-expectation travelers If yes we want to hear from you Why You ll Love This Role This is perfect for someone who Wants to build deep expertise in luxury travel operations Takes pride in getting details right and delivering fast accurate service Sees themselves at FlyFlat for years not months Values continuous learning and feedback Wants to work with founders investors and global business leaders FlyFlat is an equal opportunity employer We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic Compensation Benefits Base Salary 800 - 1 100 USD month based on geography and relevant experience Benefits Travel perks Access to FlyFlat s at-cost booking for personal travel Clear career path with merit-based progression Performance-based salary increases as you advance Global collaboration with talented teams