Customer Success Executive
1 week ago
Job Description About Tarento Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions. We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you'll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose. Role Support Senior Customer Success Managers in managing stakeholder communication, opportunity identification and tracking of actionable. Acts as a bridge between customers and delivery teams to ensure smooth execution and high client satisfaction. Key Responsibilities - Assist in managing day-to-day customer engagement for assigned accounts. - Coordinate with project delivery teams to track milestones, risks, escalations. - Support identification of upsell/cross-sell opportunities based on customer needs. Work with tools (LinkedIn Sales Navigator, Apollo.io, Discover.Org) to identify the right stakeholders in existing accounts to build connects and expand the stakeholder map. - Support tracking, building proposals presentations. - Prepare reports, account dashboards, and customer communication. - Track customer health metrics and proactively highlight risks or issues. - Participate in client calls, follow-ups, and action tracking. - Ensure documentation of client feedback, and business objectives. - Support onboarding of new customers Required Skills & Experience - 34 years experience in IT services environment (customer success, account coordination roles). - Technical background preferrable. Should be able to associate with technology and comprehend how it serves the customers. - Basic understanding of software development lifecycle (SDLC) and delivery models. - Strong written and verbal communication skills. Any existing experience working with US clients is preferrable. - Strong experience in building power point presentations leveraging AI tools. - Organized, detail-oriented, with ability to manage multiple accounts/tasks. - Comfortable working across time zones and collaborating with cross-functional teams. - Knowledge of CRM tools - HubSpot preferably - Open to travel
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