Customer Success Executive

2 days ago

Bengaluru India Recro Full time

Job Description Hiring Now: Partner Success Specialist / Customer Success Manager Location: Bangalore (Prestige Tech Park, Kadubeesanhalli) Work Mode: Hybrid 3 Days From Office Shift: Night shift (6:30 PM to 3:30 AM IST) supporting US business hours Perks: Both way cab service | Dinner Provided Are you passionate about supporting educators and driving customer success Join our dynamic team as a Partner Success Specialist, where you will be the key point of contact for educators using multiple products and services across the US. Help shape their experience by providing proactive implementation support, resolving challenges, and enabling success at scale. What You'll Do: - Deliver proactive and responsive support to educator partners using our products and services - Manage multiple small implementations with efficiency and care - Utilize account support plans and data insights to improve implementation health - Guide educators in leveraging student data to maximize learning outcomes - Build strong relationships fostering renewals and identifying growth opportunities - Collaborate with internal teams to ensure best-in-class service delivery - Support pilot programs and implement strategic initiatives What We're Looking For: - Associate's degree or equivalent experience; Bachelor's preferred (Education, Marketing, Business) - 1+ year in customer service, sales, teaching, or related fields - Proficient in Outlook, Salesforce.com, Microsoft Office (Excel, Word, PowerPoint) - Excellent communication, problem-solving, and organizational skills - Ability to work independently and collaboratively in a fast-paced environment - Experience in K-12 education, customer success, or virtual customer support is a plus Why Join Us: - Impact educators and learners on a large scale with innovative educational solutions - Supportive work culture with a commitment to Diversity, Equity, and Inclusion - Competitive compensation with night shift allowance and transportation benefits Ready to make a difference Apply now to be a part of a team dedicated to educational success and partner excellence

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