Customer Service Associate

3 weeks ago


Pune, Maharashtra, India Reliance Retail Full time
Job Description

Roles and Responsibilities:

Achieve and exceed sales target for the category by enhancing conversion ratios and average transaction values through satisfactory consumer counseling and delivering customer service of the highest standards; cross selling and up selling.

Ensure that shrinkage is within the budgeted norm by adherence to proper stock management procedures and vigilance without adversely affecting the customer service levels.

Ensure compliance with SOP, Company policy and standards.

Ensure that high standards of retail are maintained at the store by ensuring stocking of products and display with adherence to standards and assist in stock staking.

Ensure accurate and smooth sales transaction, cash handling and accounting and performance of other cashiering duties in accordance with the SOP.

Provide regularly, necessary qualitative and quantitative reports to management on sales and stock as well as feedback on customers for their preferences etc. to facilitate decision making.

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