Customer Service Associate
5 days ago
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
Documents to carry : Resume, Aadhar Card and a photocopy of your Aadhar Card.
===============================
Customer Service - Process Associate (Voice and Chat)
Role Overview:
As a BPS Associate specializing in Voice and Chat, you will be the primary point of contact for customers, providing exceptional service through both voice calls and chat-based interactions. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience across multiple channels.
Key Responsibilities:
1 Customer Support (Voice & Chat):
- Handle inbound and outbound voice calls and chat interactions with customers, addressing their queries, concerns, and requests in a professional and timely manner.
- Provide clear and accurate information about products, services, policies, and procedures.
- Resolve customer issues effectively by troubleshooting, offering solutions, or escalating when necessary.
2 Issue Resolution:
- Actively listen to customers, identify pain points, and provide efficient resolutions to enhance customer satisfaction.
- Document customer interactions, including details of the inquiry, issue, and resolution process, in the CRM system.
3 Service Quality and Adherence:
- Maintain high-quality service standards while meeting performance metrics such as response time, customer satisfaction (CSAT), first call resolution (FCR), and adherence to schedules.
- Ensure compliance with company policies, industry regulations, and confidentiality agreements.
4 Team Collaboration:
- Work collaboratively with team members to achieve team goals and ensure smooth escalation of issues when required.
- Participate in team meetings and contribute ideas for process improvements and customer service enhancement.
5 Continuous Learning & Development:
- Stay up-to-date with product and service knowledge to provide accurate and relevant information to customers.
- Participate in training sessions and skill enhancement programs to improve performance and efficiency.
Required Skills & Qualifications:
Education: High school diploma or equivalent; college degree is a plus.
Experience: Prior experience in customer service, BPS, or call center roles
Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers in a clear and friendly manner.
Technical Skills: Basic computer skills, including proficiency in using customer service software, chat platforms, and CRM systems.
Problem-Solving: Strong troubleshooting skills and ability to handle customer issues effectively and efficiently.
Multitasking: Ability to handle both voice and chat interactions simultaneously while maintaining quality service.
Team-Oriented: Ability to work collaboratively with team members in a fast-paced environment.
Flexibility: Willingness to work in shifts, including weekends and holidays, if necessary.
Preferred Qualifications:
Prior experience in voice-based or chat-based customer support Minimum 1 year in International Voice
Knowledge of service tools. Knowledge of MS office
Ability to speak multiple languages (preferred, depending on market requirements).
Working Conditions:
Full-time position with flexible shifts (may include evenings, weekends, and holidays) No fixed shift or WO However it will mostly start 12:30pm IST to 12:30am IST.
Working Hours 10 (9 hours working + 1 hour break)
Weekend working - Applicable
The role may require working remotely or from the office, depending on company policy.
-
Customer Service Associate
3 weeks ago
Pune, Maharashtra, India N Human Resources & Management Systems Full timeJob Title: Customer Service Associate Location: Pune (On-site) Job Overview: We are looking for enthusiastic Customer Service Associates to join a growing team in Pune. This role involves handling customer interactions across multiple lines of business, including payment gateway support, motor insurance, health insurance, life insurance, and general...
-
Customer Service Associate
3 weeks ago
Pune, Maharashtra, India N Human Resources & Management Systems Full timeJob Description Job Title: Customer Service Associate Location: Pune (On-site) Job Overview: We are looking for enthusiastic Customer Service Associates to join a growing team in Pune. This role involves handling customer interactions across multiple lines of business, including payment gateway support, motor insurance, health insurance, life insurance, and...
-
Customer Service Associate
3 weeks ago
Pune, Maharashtra, India NielsenIQ Full timeJob DescriptionCustomer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer...
-
Customer Service Associate
3 weeks ago
Pune, Maharashtra, India NielsenIQ Full timeJob Description Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...
-
Customer Service Director
7 days ago
Pune, Maharashtra, India EXL Service Full timeJob Description:As a key member of our team, the successful candidate will be responsible for administering customer accounts and sending mass customer communications. This role also involves adjusting customer accounts and ensuring that all customers receive excellent service.
-
Customer Service Associate
3 weeks ago
Pune, Maharashtra, India NielsenIQ Full timeJob DescriptionJob Summary -The Customer Service Associate is focused on performing basic system security administration functions. Responsibilities will grow over time to cover all aspects of provisioning access, including new account/client creation, user setup, and application access rights. They include implementing change requests, maintenance,...
-
Jr Customer Service Associate
3 weeks ago
Pune, Maharashtra, India NielsenIQ Full timeJob Description Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving...
-
Customer Service Director
5 days ago
Pune, Maharashtra, India EXL IT service management Full timeKey ResponsibilitiesWe Are Seeking An Experienced Business Operations Manager To Join Our Team At EXL IT Service Management. The Role Involves Providing Exceptional Customer Service And Ensuring Seamless Communication With Clients. Key Responsibilities Include:1. Developing And Implementing Business Strategies That Drive Growth And Innovation2. Managing...
-
Customer Service Representative
3 days ago
Pune, Maharashtra, India EXL Service Full timeAs a Customer Service Representative for Complex Queries at EXL Service, you will be responsible for handling inbound calls from third-party providers, resolving queries, and ensuring excellent customer service. You will work closely with the site visit agents in the field to provide timely support and ensure that their queries are resolved efficiently.Key...
-
Customer Service Associate
2 weeks ago
Pune, Maharashtra, India Reliance Retail Full timeRoles and Responsibilities: Achieve and exceed sales target for the category by enhancing conversion ratios and average transaction values through satisfactory consumer counseling and delivering customer service of the highest standards; cross selling and up selling. Ensure that shrinkage is within the budgeted norm by adherence to proper stock management...
-
Customer Service Associate
2 weeks ago
Pune, Maharashtra, India Reliance Retail Full timeJob DescriptionRoles and Responsibilities:Achieve and exceed sales target for the category by enhancing conversion ratios and average transaction values through satisfactory consumer counseling and delivering customer service of the highest standards; cross selling and up selling.Ensure that shrinkage is within the budgeted norm by adherence to proper stock...
-
Customer Support Associate
3 weeks ago
Pune, Maharashtra, India LifeMagic Group Full timeJob DescriptionJob Title: Customer Support AssociateLocation: Keshav Nagar, PuneSalary: 15K -18K per monthCompany Overview:We are a leading stock market training company dedicated to providing individuals with the knowledge and skills necessary to navigate financial markets successfully. Our comprehensive training programs are designed to empower our clients...
-
Customer Support Associate
3 weeks ago
Pune, Maharashtra, India LifeMagic Group Full timeJob Title: Customer Support AssociateLocation: Keshav Nagar, PuneSalary: 15K -18K per monthCompany Overview:We are a leading stock market training company dedicated to providing individuals with the knowledge and skills necessary to navigate financial markets successfully. Our comprehensive training programs are designed to empower our clients to make...
-
Senior Customer Service Operations Manager
5 days ago
Pune, Maharashtra, India EXL IT service management Full timeJob OverviewWe are seeking a highly skilled Senior Customer Service Operations Manager to join our team at EXL IT service management.In this role, you will be responsible for leading a team of customer service representatives and developing and implementing customer service policies that drive exceptional results.The ideal candidate will have a strong...
-
Customer Support Associate
4 weeks ago
Pune, Maharashtra, India 2coms Full timeJob Title: Customer Success Associate Reports to: Customer Success Manager/Director Location: Pune Job Summary: We're seeking a Customer Success Associate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth. Key Responsibilities: 1. Onboard new customers, providing training and support. 2. Build...
-
Customer Service Representative
6 days ago
Pune, Maharashtra, India IGT Solutions Full timeCompany Overview: Ideal for those seeking a role that involves excellent communication skills and providing top-notch customer service, IGT Solutions offers an exciting opportunity as a Customer Service Associate. In this position, you will be responsible for handling inbound customer inquiries related to travel bookings, including flights and hotels.Job...
-
Verification Associate Manager
3 days ago
Pune, Maharashtra, India EXL IT service management Full timeAbout Our Job DescriptionIn this role as a Verification Associate Manager at EXL IT service management, you will be responsible for managing the verification process and ensuring that all customer documentation is accurately verified.Job Description:Verify customer documentation for authenticity and accuracyManage the verification process to ensure timely...
-
Customer Service Coordinator
6 days ago
Pune, Maharashtra, India Wolters Kluwer Full timeJob DescriptionAbout the Role:As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.Responsibilities:- Resolve...
-
Customer Service Representative
3 weeks ago
Pune, Maharashtra, India Witbloom Consultants - A Leading Training & Job Placement Firm Full timeJob DescriptionRole: Customer Service AssociateLocation: Pune(Hinjewadi Phase 3)Salary: 4 LPA - 5 LPAKey Responsibilities:- Handle international customer queries via phone calls in a professional manner.- Provide accurate and timely information to customers.- Troubleshoot and resolve customer issues efficiently.- Maintain customer records and update...
-
Associate Field Service Engineer
4 weeks ago
Pune, Maharashtra, India ABB Full timeAssociate Field Service EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a...