Customer Service Specialist

2 weeks ago


Pune, Maharashtra, India White Force Group Full time

Urgent Hiring For Customer Service Associate Location – Pune, Viman Nagar Experience – Minimum 1 year of Experience working in Email & Voice process or handling foreign clients Skills – Excellent communication skills Salary – UP To 5 LPA Note – Immediate joiner or max 15 Days' notice period only Responsibilities: List the responsibilities these should be the roles KPIs that we would measure on- · Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism. · Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions. · Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction. · Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores. Requirements: For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications- · Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism. · Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued. · Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor. · Analytical Skills: Ability to manage the resolution process efficiently, using clear and concise communication. · Adaptability: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment. Role Activities in Descending Order of Priority- · Respond to Customer Queries: Answer customer emails promptly and effectively, providing clear, accurate, and friendly responses. · Maintain Tone and Quality: Ensure all communications maintain a positive and empathetic tone, aiming for customer satisfaction and delight. · Real-Time Assistance: Engage with customers via live chat, providing immediate assistance for inquiries, concerns, and issues. · Problem Resolution via Phone: Offer immediate solutions or guidance during phone conversations, ensuring customers feel heard and supported. · Personalized Communication: Foster strong relationships with customers by providing personalized support and showing genuine care. · Team Player: Contribute insights, challenges, and suggestions to team and improve team performance. Good to Have skills (Not must have skills)- · Experience working in Email & Voice process · Experience in handling foreign clients Interested candidates can share their resume in below mentioned email ilyas@white-force.com 9300755707



  • Pune, Maharashtra, India IGT Solutions Full time

    As a Customer Service Specialist at IGT Solutions, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally.Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality. You will respond to calls from...


  • Pune, Maharashtra, India EXL Service Full time

    Job Description:As a key member of our team, the successful candidate will be responsible for administering customer accounts and sending mass customer communications. This role also involves adjusting customer accounts and ensuring that all customers receive excellent service.


  • Pune, Maharashtra, India YASH Technologies Full time

    About the Job:We are currently seeking a highly skilled Customer Service Module Specialist to join our team at YASH Technologies.


  • Pune, Maharashtra, India NielsenIQ Full time

    The HR Shared Service Customer Service Specialist works in the HR Employee Service Center HR SSC as part of a dedicated team of HR professionals serving over 40 000 NIQ employees across the globe The HR Shared Service Customer Service Specialists responsible for providing exceptional customer service via multiple communication channels The incumbent...


  • Pune, Maharashtra, India NielsenIQ Full time

    Job DescriptionThe HR Shared Service Customer Service Specialist works in the HR Employee Service Center (HR SSC) as part of a dedicated team of HR professionals, serving over 40,000 NIQ employees across the globe. The HR Shared Service Customer Service Specialists responsible for providing exceptional customer service via multiple communication channels....


  • Pune, Maharashtra, India EXL IT service management Full time

    Key ResponsibilitiesWe Are Seeking An Experienced Business Operations Manager To Join Our Team At EXL IT Service Management. The Role Involves Providing Exceptional Customer Service And Ensuring Seamless Communication With Clients. Key Responsibilities Include:1. Developing And Implementing Business Strategies That Drive Growth And Innovation2. Managing...


  • Pune, Maharashtra, India Wolters Kluwer Full time

    Company OverviewWelcome to Wolters Kluwer, a leading global provider of intelligent information and digital solutions. We empower professionals in the financial, legal, and business sectors with expert content, software, and services.Job DescriptionWe are seeking a highly skilled Customer Service Operations Specialist to join our team. As a key player in...


  • Pune, Maharashtra, India Full Potential Solutions Full time

    Job DescriptionWe are seeking a Client Relations Specialist to join our team at Full Potential Solutions. As a Client Relations Specialist, you will be responsible for handling incoming customer inquiries via phone, chat, and email, and performing various tasks to ensure excellent customer service.The ideal candidate will have good oral and written...


  • Pune, Maharashtra, India YASH Technologies Full time

    At YASH Technologies, we are seeking a highly skilled SAP Customer Service specialist to join our team. The successful candidate will have extensive experience in the configuration and implementation of SAP Customer Service (CS) module.">"> Job Description:">">SAP CS module configuration and implementation">Technical skills: Strong knowledge of repairs...


  • Pune, Maharashtra, India EXL Service Full time

    As a Customer Service Representative for Complex Queries at EXL Service, you will be responsible for handling inbound calls from third-party providers, resolving queries, and ensuring excellent customer service. You will work closely with the site visit agents in the field to provide timely support and ensure that their queries are resolved efficiently.Key...


  • Pune, Maharashtra, India Jones Lang LaSalle Full time

    Job SummaryThe Reception Management Specialist will be responsible for providing exceptional customer service to clients and colleagues while maintaining the reception area.This includes greeting visitors warmly, answering their queries, and ensuring that they receive the best possible experience.The successful candidate will have excellent communication...


  • Pune, Maharashtra, India Staffingly, Inc Full time

    Join Our Team at Staffingly, Inc. Job Title: US Voice Process - Customer Service Specialist (Healthcare or Hospitality Background Preferred) Location: Pune, Maharashtra, India Shift Timings: INDIA NIGHT SHIFT (6.30PM IST_3.30AM IST) Positions: 20 Job Description The ideal candidate will be adept at multitasking and possess a strong understanding of...


  • Pune, Maharashtra, India SolarSquare Energy Full time

    Job OverviewSolarSquare Energy is seeking a highly skilled Customer Service Representative to join our team. As an exceptional support specialist, you will play a vital role in delivering outstanding customer experiences and ensuring prompt resolution of customer concerns.Key Responsibilities:• Handle inbound customer inquiries with professionalism and...


  • Pune, Maharashtra, India EXL IT service management Full time

    Job OverviewWe are seeking a highly skilled Senior Customer Service Operations Manager to join our team at EXL IT service management.In this role, you will be responsible for leading a team of customer service representatives and developing and implementing customer service policies that drive exceptional results.The ideal candidate will have a strong...


  • Pune, Maharashtra, India Jio Full time

    About the RoleWe are looking for a talented Customer Acquisition Specialist to join our team in Vasai West. As a Customer Acquisition Specialist, you will be responsible for acquiring new customers in your assigned territory, managing customer relationships, and driving business growth. You will work closely with cross-functional teams to achieve sales...


  • Pune, Maharashtra, India Brands Jar Full time

    Brands Jar Job Description:We are seeking a highly skilled professional to serve as the primary point of contact for our customers. As a Customer Support & Sales Specialist, you will be responsible for handling inbound and outbound calls with professionalism and promptness.Key Responsibilities:Customer Support:Respond to customer inquiries regarding...


  • Pune, Maharashtra, India Staffingly, Inc Full time

    Join Our Team at Staffingly, Inc. Job Title: US Voice Process - Customer Service Specialist (Healthcare or Hospitality Background Preferred) Location: Pune, Maharashtra, India Shift Timings: INDIA NIGHT SHIFT (6.30PM IST_3.30AM IST) Positions: 20 Job Description The ideal candidate will be adept at multitasking and possess a strong understanding of...


  • Pune, Maharashtra, India Carrier Full time

    The Ideal CandidateWe are seeking a seasoned Light Commercial Service Specialist to join our team in Pune. As a key member of our service delivery team, you will be responsible for ensuring seamless service experiences for our customers. Your primary focus will be on providing excellent service, resolving issues efficiently, and building long-term...


  • Pune, Maharashtra, India Staffingly, Inc Full time

    Join Our Team at Staffingly, Inc. Title: US Voice Process - Customer Service Specialist (Healthcare or Hospitality Background Preferred)Location: Pune, Maharashtra, IndiaShift Timings: INDIA NIGHT SHIFT (6.30PM IST_3.30AM IST)Positions: 20Job DescriptionThe ideal candidate will be adept at multitasking and possess a strong understanding of healthcare...


  • Pune, Maharashtra, India Advait Techserve Full time

    Customer Service Representative ( Voice Process ) Job Profile Summary Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the...