Sales Coordinator/CRM Executive

3 weeks ago

Mumbai, Maharashtra, India Contactx Full time
Job Description of Sale Coordinator (Pest control Service Vertical).

1. EVA App Support

- Address and resolve any critical issues or bugs in the EVA App in coordination with the EVA support team.

- Discuss program-level improvements or issues during scheduled meetings with the EVA team.

- Provide support to the back-office team for using the app efficiently and resolving any queries.

2. Pedio App Support

- Coordinate with technicians facing login or usage issues in the Pedio App.

- Ensure real-time issue resolution by staying in touch with the app support team.

3. Toll-Free, Website & Online Platforms

- Handle toll-free calls and coordinate with customers for service inquiries or product orders.

- Maintain and share a proper call log/report regularly.

- Coordinate with the respective area manager for online product orders (e.g., from the website, TradeIndia, or IndiaMart), confirm delivery timelines, and update customers.

- Manage leads from platforms like TradeIndia and IndiaMart, coordinate with customers, and aim for successful closure.

4. Attendance & Reporting

- Maintain and submit voucher employee attendance reports to Gauri Madam.

- Share chemical usage details with the accounts team for stock and billing purposes.

5. Audit & Reporting

- Conduct service audits on-site and prepare detailed reports with observations and recommendations.

- Coordinate with customers for audit permissions, support during inspections, and follow-up.

6. Operational Coordination

- Schedule and manage meetings with sales executives, supervisors, and technical teams.

- Handle complaint services by proper coordination and follow-up to ensure resolution.

- Assist in technician arrangement, especially in branches facing manpower shortages.

- Candidate should have willingness to Travel.

Interested candidates please WhatsApp me on 8779617605

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