Product Conformance Specialist

Job Description Why join us Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Job Title: Product Conformance Specialist BIS & Product Compliance Location: IBU Position Summary The Conformance Specialist supports the Product Conformance Manager in ensuring MillerKnoll's products and processes meet all applicable Indian BIS (Bureau of Indian Standards) regulations, including current and emerging Quality Control Orders (QCOs). Also ensure the product certifications required for exporting the product from Bidadi Manufacturing location to other locations. This role acts as a coordination and documentation hub, providing critical support across internal teams, test labs, suppliers, and consultants to maintain product certification, testing, and ongoing compliance readiness. Key Responsibilities - Regulatory & Certification Support - Support execution of BIS certification for furniture and components (e.g., hinges, upholstered composites, electrical furniture, etc.) per applicable IS standards (e.g., IS 17631, IS 17633, IS 15768). - Track timelines, exemptions, and deadlines outlined in QCOs and Gazette notifications (e.g., Furniture QCO 2025, Textiles QCO). - Assist in the application, sample testing, and factory audit coordination for ISI mark licensing under Scheme-I of BIS Conformity Assessment Regulations, 2018. - Documentation & Process Management - Maintain detailed records of product drawings, model numbers, and material certificates. - Manage version control and archiving of customer-facing conformance and performance documentation. - Ensure documents and test reports are consistently stored and easily retrievable for audits and submissions. - Maintain and handle Purchase orders and Invoicing for external test labs. - Supplier & Consultant Coordination - Liaise with suppliers to obtain BIS certification documents for raw materials and components. - Coordinate with BIS-accredited labs and consultants for sample testing and QCO scope clarifications. - Support consultant-led gap analyses, application prep, and site readiness. - Meeting & Task Coordination - Organize and facilitate weekly Conformance Team meetings including status reporting and task tracking. - Maintain live action item checklists, including responsible owners and due dates. - Continuous Process Improvement - Develop and update process documentation and flowcharts for internal teams and suppliers. - Provide training sessions and compliance briefs for internal stakeholders and external partners. - Monitor updates from BIS and government portals for regulation changes, new IS standards, and QCOs. Occasional Duties - Assist in product labeling for BIS testing. - Perform data entry into test request and product tracking systems. - Support the Conformance Manager with analytics (e.g., regulatory cost tracking, risk logs, audit scheduling). Required Skills & Qualifications - Bachelor's degree (preferably in Mechanical/Chemical engineering*). - 2+ years experience in regulatory compliance, QA/QC, or certification management. - Familiarity with Indian standards (IS codes), BIS certification workflows, or QCO obligations. - Experience working with technical documentation, test reports, or factory audits. - Strong organizational and communication skills with cross-functional teams. - Proficiency in Microsoft Office Suite; especially Excel, SharePoint, and PowerPoint. Preferred - Experience with ISO 17025 testing labs or QMS systems. - Familiarity with furniture manufacturing processes or product testing standards. - Experience managing multi-supplier or regional certification projects. Working Relationships - Internal: Engineering, QA, Product Development, Regulatory, Manufacturing. - External: BIS officers, test labs, certification consultants, material/component suppliers. Who We Hire Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [Confidential Information].