Front Office Executive(Receptionist)

Job Description Front Office Executive (Receptionist) - Male Hearing Solutions is looking for a professional and welcoming Front Office Executive (Male) to be the first point of contact at our center. If you have a presentable personality, excellent communication skills, and a friendly, service-oriented attitude, we invite you to join our team. Role & Responsibilities As a Front Office Executive, you'll be responsible for: - Welcome & Assist Customers: Greet customers warmly upon their arrival and provide assistance. - Information Management: Accurately record customer details and information using official forms and templates. - Visitor Guidance: Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly. - Call Handling: Receive and respond to incoming calls, transfer them to appropriate departments, and provide comprehensive information and support to callers. - Register Maintenance: Maintain walk-in and administrative registers diligently. - Client Database: Prepare and regularly update the database of client contacts. - Document Management: Organize and file papers, bills, and important documents systematically. - Cash & Accounts Handling: Manage cash, deposit cash in the bank, and maintain the daily financial register. - Inter-departmental Coordination: Coordinate effectively with different departments within the company. - Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. - Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. - Event Coordination: Coordinate office events such as interview drives, promotional activities, joining formalities, send-offs, and birthdays. - Equipment Oversight: Supervise and ensure that office equipment like fax machines, printers, and PABX systems are in working order. - Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. - Vendor Management: Manage vendors for stationery, travel agents, courier agents, and all allied third-party service providers. - Confidentiality: Maintain confidentiality at all times regarding the organization's fiscal and personnel-related information. Skill Set - Presentable Personality: Must have a good and presentable personality. - Communication Skills: Excellent communication skills (both verbal and written) are essential. - Friendly Attitude: A friendly and approachable attitude will be very helpful. - Analytical Skills: Good analytical skills are essential. - Interpersonal/Soft Skills: Possess good interpersonal skills. - Flexibility: Must be flexible with working hours. - Computer Knowledge: Good knowledge of computers is required. - Language Proficiency: Should speak English and Hindi fluently. - Quick Learner: Must be a quick learner. - Multi-tasking Ability: Capable of handling multiple tasks simultaneously. - Service Attitude: Should possess an attitude to serve and help people. - Customer Service Oriented: Customer Service experience is preferred. - People Skills: Excellent people skills and the ability to interact effectively with a wide range of clients, staff, and customers. - Experience: Experience as a Front Office Executive (FOE) in hospitals and clinics is preferable. - Qualification: Graduation is preferred. - Age: 19 to 30 years.