Senior Benefits Specialist

Job Description

Why Choose Bottomline

Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We&aposre looking for passionate individuals to join our team and help drive impactful results for our customers. If you&aposre dedicated to delighting customers and promoting growth and innovation - we want you on our team

About The Role

We are seeking an experienced and detail-oriented Senior Benefits Specialist to join our People team. This role will be responsible for managing and evolving our global employee benefits programs (primarily in EMEA and APAC). The ideal candidate will bring a strategic mindset, deep knowledge of benefits compliance across multiple jurisdictions, and hands-on experience in designing, implementing, and administering comprehensive benefits offerings to support a global workforce.

The role will help serve as a key benefits resource, building and administering relevant, competitive, and cost-effective benefit programs.

The role reports to the Director of Global Benefits (located in the United States).

How You&aposll Contribute

Global Benefits Strategy & Design:

- Design, implement, and optimize competitive global benefits programs aligned with company goals and employee needs.
- Partner with regional HR leaders and external advisors to ensure benefits are locally compliant, cost-effective, and market competitive.
- Conduct regular benchmarking and make data-driven recommendations for enhancements or changes.

Benefits Administration

- Oversee day-to-day benefits operations across all regions, including enrollment, audits, and invoicing.
- Liaise with benefits vendors, brokers, and insurers to ensure quality service delivery and program effectiveness.
- Create and maintain benefits documentation, including plan summaries, policies, and process guidelines.
- Oversee and manage employee leaves of absence, ensuring compliance with company policies and regulations while maintaining workflow continuity and supporting employee needs.
- Review and process benefits-related invoices (e.g., insurance carriers, wellness programs) to ensure accuracy, resolve discrepancies, and coordinate timely payments in alignment with vendor contracts and internal policies.

Compliance & Governance

- Ensure global benefits programs comply with country-specific legislation.
- Monitor regulatory changes and assess their impact on current benefits plans.
- Support benefits program audits.

Employee Support & Communication

- Collaborate with the HR Operations team to identify the optimal support model; develop collateral materials for first level support. Act as the escalation point for complex benefits queries globally.
- Develop clear, engaging employee communications and resources to increase awareness and understanding of benefits offerings aligned to benefits communication strategy.
- Lead global benefits onboarding sessions and annual benefits education sessions.

Vendor & Budget Management

- Manage relationships with external providers and negotiate renewals and service agreements.
- Lead insurance renewals for Tier 2 countries and support renewals for Tier 1 countries
- Support global benefits budget and expenses, identifying opportunities for cost savings or efficiencies.

Required Skills

- Minimum 57 years of progressive experience in employee benefits, with at least 2 years in a global role.
- In-depth knowledge of global benefits and strong familiarity with benefits across EMEA, APAC. Knowledge of the Americas is a plus.
- Strong understanding of regulatory requirements and typical practice in multiple countries.
- Proven experience working with benefits brokers, vendors, and systems.
- Exceptional project management and organizational skills.
- Strong interpersonal, communication, and stakeholder management skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We&aposre proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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