Assistant Manager

5 days ago


Noida India Optum Full time

Job Description Primary Responsibilities - Apply customer payments in ERP systems - ensure payments requested are accurate prior to processing. - Research/resolve customer payments discrepancies- open account items and unidentified payments - Resolve open cash items - issue refund with adequate backup, apply payment per customer request, transfer payments, reach out to other departments for instructions/assistance, etc. - Intercompany transactions - ensure proper transfer of customer payments - Complete daily reconciliation of cash - Work effectively with AR Solutions/Billing/Accounting - Outlook group mailbox -Outlook mailbox incoming request, assign, work as needed. - Monitor internal and external mailboxes during hours required to be staffed by Cash Team - Ticketing system - assign tickets throughout day to appropriate co-workers. - Complete vendor ACH forms - Effectively communicate with business users and customers - Assist with projects as needed - Provide backup for colleagues - Work within the SLA's for the department Additional Responsibilities - Coordinate with multiple departments (ex. Accounting, collections, IT, Billing) - Identifies process improvements within existing cash platforms and processes - Drive for improvements in customer satisfaction by striving for accurate cash application - Ability to perform effectively in a high volume and fast-paced production environment - Ability to working in a changing environment - Keep all procedural documents current as process changes occur - Participate in cash application or special projects - Suggest process improvements to manager - Work within the PCI and PHI compliance guidelines - Actively participate in annual goal initiatives Requirements - Commerce degree (B.com/M.com), Accounting, Finance, or related field preferred - 4+yrs. experience in O2C Cash Application - Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes. - Good to have accounting background.


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