▷ (Immediate Start) Service Team Lead - (qr) - Tumkur

4 weeks ago


Tumkur Karnataka, India Paytm Full time

About Us Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Team QR Sound Box is one of Paytm s business tools to help merchants grow and manage their business through simplicity and data-driven technology This team is responsible for growing the penetration of Paytm s QR Code Sound Box business in Indian merchants Visibility Accountability through Extensive QR Soundbox deployment Grow Distribution and Market share in the assigned area of operations Formulate and launch the counter strategy for local initiatives taken up by the competition Plan the market size span and geographies by the team Responsibilities 1 Team Management Service FSEs min 15-20 2 SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues device related 3 Material Management from Hub to FSE Fwd and Reverse Logistics 4 Upselling Skill 5 Analytical and Data Manager 6 Trainer Mindset Criteria 1 Strong service background 2 Industry- DTH Broadband Consumer Electronics etc 3 Local market knowledge 4 Strong understanding of stock handling inventory management


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