SaaS Customer Support
7 days ago
Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you'll be the first point of contact for our U.S. customers-resolving queries over phone, email, and (in the future) live chat. You'll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment. What You'll Do - Handle inbound and outbound customer calls with professionalism and empathy. - Respond to customer queries via email (and eventually live chat). - Troubleshoot basic product questions and provide clear solutions or next steps. - Document interactions, categorize tickets, and follow escalation workflows. - Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT). - Multitask between voice, email, and chat support while maintaining quality. - Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs. - Provide proactive, friendly, and helpful communication that builds trust with customers. - Collaborate with U.S. and India teams for smooth issue resolution. What You Bring - 1-3 years of customer service experience (International Voice Process preferred). - Excellent spoken and written English communication skills (neutral accent required). - Strong listening skills and empathy to handle sensitive or frustrated customers. - Ability to multitask between calls, emails, and documentation. - Quick learner with strong product understanding and ability to adapt. - Comfortable working in a U.S. time zone shift (night shifts/EST overlap). - Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus. - Basic knowledge of SaaS or tech products preferred but not required. What We Value - Customer Obsession - You genuinely care about solving customer problems. - Empathy & Patience - Every customer conversation matters. - Clear Communication - Ability to explain solutions simply and confidently. - Adaptability - Comfortable in a fast-paced startup environment. - Teamwork - Willing to support peers and share knowledge. Why Join RunLoyal - Be part of a fast-growing SaaS company with a bold mission in pet tech. - Gain global exposure supporting U.S.-based customers. - Opportunity to learn SaaS products and grow into advanced support roles. - Collaborative, empathetic, and growth-oriented work culture. - Competitive compensation and career growth opportunities.
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Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India LTV SaaS Fund Full time ₹ 9,00,000 - ₹ 12,00,000 per year#LI-RemoteThe OpportunityLTV SaaS Growth are currently looking for a Customer Success Manager who will act as the bridge between our SaaS product and its users, ensuring a seamless customer experience through onboarding, technical support, and ongoing relationship management. You'll work closely with clients to understand their needs, resolve their issues...
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Team Lead
12 hours ago
Chennai, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
3 hours ago
Chennai, India ManageArtworks Full timeAbout companyManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.Role...
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Team Lead
7 minutes ago
Chennai, India ManageArtworks Full timeAbout company ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance....
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Customer support
14 hours ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per yearJob Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...
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Customer Support
3 days ago
Chennai, Tamil Nadu, India Adshi5 Full time ₹ 80,000 - ₹ 1,20,000 per yearAbout UsWe are a SaaS product company focused on delivering seamless solutions to our clients. To support our growing customer base, we are looking for a dedicated Support Team Member who can ensure smooth client onboarding, provide reliable support, and help maintain product quality.Key ResponsibilitiesClient Onboarding: Assist new clients in setting up and...
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Customer support
23 hours ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year*Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...
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Customer support
3 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,000 - ₹ 1,32,000 per yearJob Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and experienced candidates...
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Customer support executive
2 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per yearJob Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...
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Customer Support Executive
1 week ago
Chennai, Tamil Nadu, India Shakuniya Solutions Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year𝗛𝗶𝗿𝗶𝗻𝗴: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 – 𝗖𝗵𝗲𝗻𝗻𝗮𝗶 (𝗪𝗙𝗢, 𝟲 𝗗𝗮𝘆𝘀)Shakuniya Solutions is looking for a Customer Support Executive to join our team𝗔𝗯𝗼𝘂𝘁 𝗨𝘀:We provide end-to-end SaaS solutions across Live...
