Group It Service Desk Engineer

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Reject All Cookies Accept All Cookies Press Tab to Move to Skip to Content Link The Komax group is a pioneer and market leader in the field of automated wire processing As a globally active Swiss company we develop and manufacture serial production machines customer-specific systems quality assurance modules test systems networking solutions and services for various industries The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network Group IT Service Desk Engineer For our location in Pune India we are looking for an experienced personality as a Group IT Service Desk Engineer Your remit Telephone and written processing of requests in our incident management system helpdesk and 1st level and if required shadowing level 2 supoort Coordination and support of cross-departmental support cases and service orders Ensuring communication with customers regarding faults and operational reports Close cooperation with our global IT at over 50 locations Ensuring smooth software deployment and patch management Assuming responsibility within a support organization for end-user computing and specialist applications Workplace management including software distribution based on Microsoft Intune Ensuring smooth software deployment and patch management Implementation of common service management practices and processes Updating instructions and checklists Ensuring service quality including reporting on the services provided Your profile Bachelor s Master s Degree in any field Years of Experience- 4 to 6 years Professional experience in an IT service desk or other service-oriented IT departments Sound knowledge of MS Windows including version 10 and 11 and M365 Independent working style as well as a structured and solution-oriented approach with a strong service orientation Enjoy dealing with internal and external stakeholders Willingness to take on professional responsibility Quick comprehension and open-mindedness towards innovations High level of communication and social skills and ability to work under pressure English spoken and written Good to have- German We offer a dynamic flexible person with varied activities personal responsibility a contemporary job and advanced employment conditions with good social benefits in an exciting technical environment Information at a Glance Posting Location Pune CoDE Professional area Information Technology Career Level Professionals Employment Type Fulltime Do you have any questions We are at your disposal for further information Shradha Gupta HR Tel dir 91 9311255412 Grab this opportunity - apply today Send applications at 2024 Komax Holding AG All rights reserved x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another Functional Cookies These cookies provide a better customer experience on this site such as by remembering your login details optimizing video performance or providing us with information about how our site is used You may freely choose to accept or decline these cookies at any time Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile upload videos watch like and comment on videos Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos