Community Advocate

Job Description

AtSmartBear,we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favourite tool,s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr and BugSnag, are trusted by over 16 million developers, testers, and software engineers at 32,000+ organisations including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

This is an exciting time for us. Were growing globally, moving fast, and we need passionate people who want to help us shape the market. You will have the opportunity to work for an established company that moves at the speed of a startup, remains flexible and open to new ideas. If you think this is a good fit, let us get to know you.

Our employees are our foundation. SmartBear is built upon a diverse group of passionate, innovative, and collaborative individuals located across four continents. The SmartBear values are Smart, Open, Drive, Accountable, and Curious. Learn more about the SmartBear values here: https://smartbear.com/company/careers/

To build and extend SmartBears success and growth, were looking for a skilled Test Evangelist to join our team that has market and technical expertise.

Position Summary:

Were looking for a junior-level Community Manager to help scale SmartBears engagement with developers, testers, and quality professionals across multiple community touchpoints. This includes our open source projects (like Swagger, Pact, Spectral, Prism, SoapUI, and Stoplight Elements), the SmartBear Community forum, and emerging spaces such as Discord, Reddit, and Hacker News where our commercial and/or open source users are active.

In this role, youll work closely with our existing community manager and the Developer Relations team to support curriculum development for the SmartBear Academy, help manage conversations across public channels, and strengthen relationships with users by being helpful, responsive, and proactive. If youre curious, organized, and enjoy enabling technical people succeed, this is a great opportunity to grow into a key role within the Developer Relations and Community team.

Community Manager can expect to:

- Participate in conversations across a wide range of online communitiesforums, GitHub, Discord, Reddit, Hacker Newsanswering questions, flagging issues, fostering constructive engagement, and ensuring that our latest developments are brought to the attention of those communities/audiences.
- Help curate and maintain SmartBear Community Forum topics, tags, FAQs, and engagement campaigns.
- Work as part of the Developer Relations team in the development and rollout of SmartBear Academy training resources.
- Monitor community health and sentiment, providing regular insights back to internal teams.
- Collaborate with Product, Engineering, DevRel, and Support to route user feedback and celebrate community success stories.
- Assist in planning and executing community campaigns, contests, surveys, and other initiatives.
- Grow relationships with open source contributors, commercial product users, and help onboard new users into our community ecosystems.

Candidate with proven experience in:

- 3-5 years experience in a community, support, or developer-focused role.

- Understanding exposure to, software development workflows.
- Working knowledge of QA, DevOps, or developer tooling is a plus.

Candidates demonstrate non-technical experience:

- Friendly, empathetic communicator who enjoys connecting with users.
- Strong written communication and content organization skills.
- Comfortable balancing multiple responsibilities and shifting priorities.
- Motivated by collaboration, transparency, and continuous learning.
- Comfortable working in distributed teams and remote-first environments.
- Interest in learning about testing, APIs, open source, or developer education.

Why you should join the SmartBear crew:

- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; our crew to get their birthdays off.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

- Our main goal at SmartBear is to make our technology-driven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
- Weve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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