Assistant Manager

2 weeks ago

Indore Madhya Pradesh, India Brand Concepts Limited Full time

The Assistant Manager Manager - Retail Talent Excellence and Customer Experience will be responsible for overseeing HR operations and talent management for frontline and store-level employees across the assigned region This role will focus on recruitment onboarding training employee engagement compliance and retention to ensure a productive and motivated retail workforce The position will work closely with business and store operations teams to align HR strategies with business goals Key Responsibilities Talent Acquisition Workforce Planning Forecast manpower requirements based on business expansion attrition trends and seasonal peaks Design and execute region-specific hiring strategies to attract quality talent for both junior and senior in-store roles Build a strong sourcing network via campus connections local consultants and referrals Track key recruiting metrics including time-to-fill and source effectiveness to ensure optimal hiring Onboarding Training Development Ensure smooth onboarding and orientation of new joiners at store and regional levels Partner with training teams to roll out structured product training customer service grooming and store SOP programs Implement induction and re-induction modules for new and existing staff to ensure alignment with brand standards Conduct periodic training need analysis and coordinate refresher training programs Employee Engagement Performance Support Build and maintain high employee morale through consistent engagement initiatives recognition programs and communication platforms Assist Store Managers and Area Managers in conducting fair and effective performance appraisals Identify and support high-potential retail staff for career advancement opportunities HR Compliance Documentation Ensure complete and accurate maintenance of physical and digital employee records Support in ensuring legal and statutory compliance at the store level e g Shops Establishment Act POSH awareness Support audits internal checks and documentation processes as per company standards Employer Branding Relationship Building Represent the company in campus recruitment initiatives retail job fairs and local hiring drives Use social platforms to promote employee success stories and company culture Strengthen relationships with store teams through regular visits and feedback sessions Requirements Bachelor s or Master s degree in Human Resources Business Management 4-8 years of HR experience preferably in the retail or hospitality sector Strong exposure to store-level HR operations mass hiring and employee engagement Excellent interpersonal and stakeholder management skills Proficiency in MS Office Excel PowerPoint and documentation tools Willingness to travel frequently within the assigned region

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