High Salary: Professional, Application Support
4 weeks ago
Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Professional Application Support The Client Technical Support Representative II through phone calls mail or chat will be the 1st point of contact for Business Unit Managers seeking the operating support of a Fiserv BI solution Responsibilities This position will perform customer service tasks and will be responsible of attending managers needs and requirements Being the liaison between business and technical support excellent relationships with different managers along the organization should be built and maintained As a higher level associate compared to basic Client Technical Support Representative is expected that the person who performs this role can guide coach other members of the team with less experience For the same reasons this person will be able take more complicated cases from the customers expanding the capabilities of the team Work Experience Requirements 10 years of experience in a customer service technical support or account management role Banking industry knowledge Technical skills o High level knowledge in operating systems such Mainframe o Good knowledge in ITIL-Incident Management Change management Problem management o Experience in similar positions for Application database support is highly desired o Problem Solving Ability to analyze incidents and identify root causes o Documentation Keeping detailed records of incidents and resolutions o Collaboration Working effectively with cross-functional teams Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address
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