Service Engineer

Job Description

Your tasks

- Repair of T&M instruments assigned by team lead
- Learn new skills & technologies to improve technical tasks & take up new challenges
- To ensure On time repair of customer devices to meet service OTD
- Interface with customers, attended to their enquiry & support customers remotely for minor problems
- Daily update of ERP systems to be in line with service process
- To ensure all necessary spare parts are ordered on time to meet service KPIs
- Update team lead on daily activities & ensure necessary actions taken for escalated cases
- Receive regular feedback from team lead & work on corrective actions / improvements
- Complete Webinars & mandatory Web trainings on company polices on time
- Work in coordination with all team members & contribute to team output
- To work with finance, Admin & spare part handling team for on time settlement to avoid any delay
- Updating & rescheduling service notifications on a weekly basis & take necessary corrective & preventive action to avoid delays in service notifications tasks
- Send weekly time sheet to finance team and team lead
- Travel as & when require for onsite repair support at customer site
- Travel to provide support on AMC related activities at customer site
- Provide necessary technical information to CSR to update customer regularly - Collaborate with other departments & multi support work culture

Your Qualifications

- Bachelor of Engineering (B.E / B Tech) with Electronics and Communication Discipline with 4-5 years of experience in Repair and Calibration Industry or experience in RF and MW service support industry
- Diploma with Electronics and Communication Discipline with 6-7 years of experience in Repair and Calibration Industry or experience in RF and MW service support industry
- Analytical problem-solving ability in fault finding and diagnostics
- Knowledge on RF and MW Basics, RF Power Measurements, Wireless technologies
- Experience in handling Test and Measurement devices in RF and MW Industry
- Hands on experience with troubleshooting and repair of Spectrum Analyzers, Signal Generators and Vector Signal Generators etc.
- Technical skills and knowledge to analyze the calibration result and take necessary action on repair / diagnoses of the device
- SAP working Knowledge/ Proficient in Microsoft Office applications
- Pleasing personality, team player, good to handle customer relations - Stellar organizational and communication skills with proven experience in preparing and presenting information to senior management.
- High sense of urgency, responsibility, and drive for excellence.
- Skilled in MS Tools (like Word, PowerPoint and Excel) are essential.
- Interpersonal & inter departmental skills, result-oriented, a go getter
- High personal integrity, self - driven and ownership attitude.
- Excellent written and oral communication, interpersonal, problem-solving, presentation, and organizational skills.

Interested

We are looking forward to receiving your application Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

reference number

Recruiting Contact

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications. For more than 80 years, company has been developing, producing and marketing a wide range of electronic products. Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly. In India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune. With more than 10 channel partners situated at key industrial locations we serve across the country. Our emphasis is to provide outstanding sales, service and support to our customers. The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold. Rohde & Schwarz India has ISO 9001 2015 certified Quality Management Systems and ISO 17025 NABL Accreditation. The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in pre- and post-sales support and outstanding quality in services viz. Repairs, Calibration, Product support & Project management. Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now. This rating is the highest in its category. Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services. Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products.

Our offer

- Allowance for home office equipment
- Flexible working hour models
- Possibility of car leasing
- Sports promotion
- Health care
- (Group) accident insurance
- Online medical counselling
- Life insurance
- Corporate/team events
- Gifts for special life events