Service Engineer

3 weeks ago


India Zoom Full time

Job Description

What You Can Expect

The Service Engineer helps ensure customer satisfaction by taking full ownership of technical issues and providing expert support. They lead root cause analysis, work closely with engineering teams, and handle complex escalations. This role also involves improving support processes, creating automation tools, sharing knowledge, and updating Jira. The engineer joins customer calls to troubleshoot issues and takes part in the on-call rotation for continuous support.

About The Team

Service Engineers are problem-solvers who design thoughtful solutions with customers and users at the center. In this role, you'll collaborate across teams to deliver impactful projects that transform how people communicate.

What We're Looking For

- Have at least 6 years of relevant industry experience
- Demonstrate proficiency in at least one programming language (Java, C/C++, C#, .NET, Python, JavaScript, HTML).
- Use relational databases (MySQL) and write efficient SQL queries.
- Know QOS & SIP End to End call flow troubleshooting of VoIP services.
- Apply knowledge of security frameworks (JWT, OAuth2, SAML) and network protocols (TCP/UDP/IP, SIP, HTTP/HTTPS, SSL/TLS, XMPP).
- Lead root cause analysis and track defect resolution to completion, with attention to detail and the ability to troubleshoot with limited information.
- Design and develop automation and utilities to enhance service functionality and workflow.
- Show familiarity with AI and cloud environment
- Demonstrate experience with JIRA, or other bug tracking tools
- Have excellent verbal and written communication skills

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwe're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.



  • Chennai, Tamil Nadu, India, Tamil Nadu MUHIL SERVICE Full time

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Service Engineer specializing in EOT cranes, located in Chennai. The Service Engineer will be responsible for troubleshooting, providing technical support, conducting field service visits, and ensuring the maintenance and repair of EOT cranes. The role...

  • Service Engineer

    3 weeks ago


    India Parle Global Technologies Pvt. Ltd. Full time

    Job Description Parle Global Technologies Pvt. Ltd., a leader in pharmaceutical, food & beverage, and cosmetic packaging machinery, is seeking a Service Engineer to join our dynamic team in Vasai. If you're passionate about engineering, problem-solving, and customer service, this is your opportunity to work with one of Asia's largest and most innovative...


  • India Rajuladev's Infocom Pvt Ltd Full time

    About the Role: Our client, a leading automotive service is looking for an experienced Automotive Service Engineer to join their growing team. The ideal candidate will possess a strong technical background in light vehicle servicing, maintenance, and repair , with hands-on experience across multiple vehicle brands. This is a great opportunity for...

  • Service Engineer

    4 days ago


    Pan India NAVVYASA CONSULTING PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000

    About the Role We are seeking a Service / Installation Engineer with hands-on experience in building material installations. The role involves supervising and executing installations, ensuring quality standards, managing timelines, and delivering an excellent customer experience. Prior experience in doors and windows installation will be a strong advantage....


  • India Rajuladev's Infocom Pvt Ltd Full time

    About the Role:Our client, a leading automotive service is looking for an experienced Automotive Service Engineer to join their growing team.The ideal candidate will possess a strong technical background in light vehicle servicing, maintenance, and repair, with hands-on experience across multiple vehicle brands.This is a great opportunity for professionals...

  • Service Engineer

    6 days ago


    Pan India NAVVYASA CONSULTING PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About the RoleWe are seeking a Service / Installation Engineer with hands-on experience in building material installations. The role involves supervising and executing installations, ensuring quality standards, managing timelines, and delivering an excellent customer experience. Prior experience in doors and windows installation will be a strong...

  • Service Engineer

    4 days ago


    India Lakshmi Machine Works Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Org StructureCSD - SZ3-SR & Revenue HandlingJob posted onSep 09, 2025Employee TypeStaffExperience range (Years)0 - 0Job DescriptionSupport the SIC in Implementing service strategies to achieve organizational objectivesImplement business plan and strategy for respective areas in the respective zone in alignment to the organizational strategy, vision and...

  • Service Engineer

    1 day ago


    Bengaluru, India Futures And Careers Full time

    Job Description Job Summary: We are seeking a highly experienced and technically skilled Service Engineer to manage the installation, commissioning, troubleshooting, and maintenance of special purpose packaging machines. The ideal candidate should have a deep understanding of electromechanical systems, PLCs, pneumatic/hydraulic circuits, and HMI interfaces...

  • Service Engineer

    7 days ago


    Pune, India WIKA Group Full time

    Job Description Your activities - Installation & Commissioning: - Perform installation of temperature measuring instruments in reactors, heaters and distillation columns as per engineering drawings and specifications. - Inspection & Testing: - Conduct routine inspections and preventive maintenance of installed process instruments. - Document test results and...

  • Service Engineer

    6 days ago


    India Zoom Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Engineer - Zoom PhoneWhat you can expectAs a Service Engineer - Zoom phone, you will act as a technical escalation point for complex customer issues. Collaborating closely with Product Engineering, Product Management, and cross-functional teams. Your advanced expertise in VoIP, UCaaS/CCaaS solutions, and modern troubleshooting practices will be key...